So this option will cause us to pay extra fees and won't have any resolution until after the due date for this tax year. This is due to the fact that they are busy with tax season. We filed early to obtain our refund quickly. We've already paid your extra fees to ensure correct filing. Why shouldn't we receive additional help since we paid a fee to you for you to assist? We have to use this community board...which might strengthen a group law suit, as we can see others are having the same types of issues. Please provide better service so that we don't have to pay even MORE to find programming errors.
