Rejected Federal and State returns - refund request

Fedman · ‎October 18, 2023

I had filed an extension in April and then just filed my Federal and State returns online through TurboTax

on the deadline of 10/16/23. I was unable to get the rejection corrected despite numerous attempts on

10/16. The issue was a [problem with TT recognizing the correct AGI and PIN numbers, which I had confirmed as correct.

Thus, as the correct info was not accepted I proceeded to print the returns and get them postmaked mailed out in time by the USPS on 10/16/23.

I had paid a fee for the State filing, but was unable to take advantage due to the snafu. I would like to petition Intuit/Turbo Tax for a refiund of the online filing fee of $26.66,

Can anyone assist with how i would undertake that task?

xmasbaby0 · ‎October 18, 2023

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

DoninGA · ‎October 18, 2023

You will need to contact TurboTax support for a refund of the state filing fee or a cancelation of the fee. Use the key words Billing Issue when contacting support.

TurboTax support is open from 5am to 5pm Pacific time, Monday thru Friday

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax