Refund of Turbo Tax fee.

[user.mailsent]

Need refund of fee charged for Turbo Tax due to IRS not accepting filing.

[xmasbaby0]

TT does not refund your fee if your e-file was rejected.   You can try to fix the problem and re-file or you can print, sign and mail your return instead of e-filing.    The fee is the same whether you e-file or file it in an envelope.

You received an email that we cannot see that tells you why your tax return was rejected.  

Some rejected returns can be fixed and re-filed.  Some have “un-fixable” reasons for the rejection and have to be mailed instead.

 What is the rejection code or rejection message? 

 If it was rejected for AGI—-your 2023 AGI might not be in the IRS system if you filed late.   Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year.  The IRS does not see that question and it will allow you to e-file with no AGI question.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

[rjs]

TurboTax does not and cannot guarantee that the IRS will accept an e-filed tax return. If you used TurboTax to prepare your tax return, and it was transmitted to the IRS, then TurboTax performed all of the services that you paid for.

No one here in the community can give you a refund. If you want to try to get a refund, you have to call TurboTax customer service. If asked why you are calling, say "billing issue." Do not use the word "refund."