Refund delayed and Turbo Tax is now charging me to file -- will the fees still be take out of mt refund by SBTPG?

[arbormerced2000]

I filed and used my refund to pay for my filing fees.  Since my refund has been delayed, I received an email from TurboTax telling me my account would be debited for the amount of my filing fee. I paid this through my bank account today.

Will I still be charged these fees from SBTPG when my refund is released? If so, how do I get them reimbursed?

[DoninGA]

See this TurboTax support FAQ for information on the debit from your bank account - https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...

The TurboTax account fees were paid so you will not pay those fees again.  The processing fee from SBTPG of $40 will still have to be paid when they process your federal tax refund.  They will deduct their fee and then direct deposit the federal tax refund into your account.

[arbormerced2000]

Thank you. That was helpful. Should they charge me the TurboTax fees, how do I get those reimbursed?

[DoninGA]

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@arbormerced2000 wrote:

Thank you. That was helpful. Should they charge me the TurboTax fees, how do I get those reimbursed?

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IF the TurboTax account fees are deducted by SBTPG from the federal tax refund then you will have to contact TurboTax support to get those fees reimbursed.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/