Why is SBTPG holding refunds?

[HeatherPLO]

@MaTiyaSi

Please see their link here to track your refund disbursement.  This may give you a better idea of when your check has been processed. 

[Kenny H]

@HeatherPLO 

their website does nothing to help. 

I’ve heard that check dates keep moving because they plan on sending checks “some time in March” 

[MaTiyaSi]

I have checked that and continue to. I have called the number and the date the hotline gives has changed every day. Not happy as I was told a check would be issued immediately. 

[Patty0512]

How did you even get to talk to anyone? I don't even hear an option unless you are a tax preparer.

[Kenny H]

@Patty0512  You have to listen to an automated system… then select 2 to hear another automated system then they’ll give you the option 

[0Kathryn0]

@Patty0512 It takes some patience. Press 1 for English then Press 3 (ignore that it’s for tax preparers) . Absolutely don’t press anything else even if it prompts you. You’ll get pushed into a holding queue. After about 10 minutes another voice will come on and say “there’s no reps available, press 2 to speak to a csr.” DONT PRESS ANYTHING. Just continue to hold. You’ll go into another queue. Be prepared to wait for 2 hours or more. 

[Kenny H]

@0Kathryn0 

oh awesome when I call tomorrow I go straight to option 3. Seems easier 

[Patty0512]

Thank you!!

[chazzycakes83]

The same thing is STILL happening to me. My funds were deposited to a closed account on 2/2.....and I've been trying to get this settled since then. 

[Kenny H]

I might as well keep every one up to date on my saga. 

Brief summary of my saga - 

says refund was sent Feb 2nd - I talked to bank they told me they sent it back on Feb 2nd. 

Reached out to SBTPG on Feb 17th - they responded on Feb 22nd saying they set up a trace. 

On March 1 I called and was told no one set up a trace and they just did and it will be 48 hours. 

Now that we are all caught up 

I called today - 48 hours after my trace was setup - waiting 1 hour and 38 minutes for someone to pick up. 

This person told me it now takes 72 hours. I asked for them to look - they came back with oh 3-5 business days. 

I asked to speak to a supervisor and was told "Due to a high number of calls we can only set up a request for a supervisor to call back" - I asked her if calls seem high and she said yes and there are a lot of irate customers. 

So now im waiting for a potential call back (not holding my breath - and I will call back tomorrow - then again probably Monday - probably again on Tuesday. Hopefully one day I will get an answer. 

You know what would be awesome - If a turbo tax representative would be able to help us out in any way other than directing us to talk to SBTPG or the IRS. You are supposed to be our advocate based on the fees we pay. 

I can only imagine what would happen during an audit. Probably nothing good. 

In other news -I am also waiting for turbotax to get back to me through their Facebook page. I will be updating my story here and in the facebook page until I get some answers.

[chazzycakes83]

Same situation!!! Literally!! I'm creating a TikTok right now. been on hold OVER 2 hours twice today....the first time, the line just hung up on me. 

[Kenny H]

We are 2/2 twins!

Keep me up to date with your exciting story.

[chazzycakes83]

HAAA! will do!

[Patty0512]

Wow a whole month?? I can't believe this crap!! How are they getting away with this?? We all need to band together and starting applying pressure. 

[Kenny H]

To be fair the first two and a half weeks I gave them the benefit of a doubt that they would just do the right thing. 

it’s two weeks of trying to get in contact with them and force them to do something