Why is SBTPG holding refunds?

[cblueeyes33]

SBTPG is the worst bank I have ever seen. My refund was rejected because There was one wrong digit in my account number. SBTPG is holding my refund and said they couldn't give me an estimated time they are sending me a cashiers check because they aren't sending cashiers checks yet because THEIR system is messed up. Meanwhile my life is messed up because they wont give me my money! I have used Turbo Tax for YEARS, but NEVER AGAIN!

[cblueeyes33]

Thats what I am getting ready to do! Someone is giving me MY money!

[cblueeyes33]

I also officially filed BBB complaint toward SBTPG today. 

[Miller118861]

its funny how  turbo tax can just pass it off everything off to a bank they use... but wont help their customers get their money... come on turbo you guys better do something about sbtpg... we paid for your service... stop turning your heads on us once you get your money

[Kenny H]

SBTPG is really something. 

I personally know I gave the wrong routing number (my fault) - 

I reached out to the bank with that routing number and they assured me it wouldn't be applied to anybody's account (PHEW!). 

I stumbled upon the portal for SBTPG and saw that they sent my funds direct deposit (makes sense) - For 3 weeks there hasn't been an update stating it was sent back. Kinda weird

I submitted a Help ticket on 02/17 - Followed up on 02/22 - Got a response that said " requesting a trace" 

It is now 03/01/22 ... No update and i've followed up several times.

I finally gave them a call today - After being on hold for 1 hour and 47 minutes I try to explain the situation, but as soon as I said TURBO TAX - They said please hold as i transfer you to turbo tax........ ...... 45 minutes of annoying piano music later (wait time is now a total of 2 hours and 35 minutes) and it disconnects one me....

This is so much fun! I almost know for a fact they are just playing games. 

My State refund was already sent back to the state finance department and they've mailed a check. 

I'm on hold again I better avoid the words TURBO TAX in an hour and a half or so when I finally get connected to someone.

[SForrestLO]

We’re aware of an issue that may have caused customers who used our Refund Transfer service.

We know how important your refund is and we apologize. We’re working quickly to resolve this and make sure you receive your full refund. You'll get an email message from us shortly letting you know when to expect the rest of your refund.

In the meantime, please refer to these Turbo Tax help articles.

Why is my direct-deposited refund or check lower than the amount in TurboTax?
Why is My Tax Refund Not What I Expected?
What is a refund offset? Topic No. 152 Refund Information
Tax Refund Tips

@@Miller118861

[Miller118861]

ok well you must be aware its SBTPG not turbo tax... we are just mad because SBTPG says its turbo tax fault releasing the funds

[Miller118861]

they are you affiliated company and they are giving us the run around

[Kenny H]

Yes it is SBTPG who is their intermediary regarding the funding. If they change from SBTPG I’ll gladly continue using Turbo tax, but if this partnership isn’t dissolved I will go elsewhere. 

better? 

[0Kathryn0]

SBTPG’s info they post is a LIE. TPG was funded with my refund on 2/18/22. As of today, 3/1/22, I still haven’t received it. After days on hold I was able to speak with 3 different TPG reps. All 3 said they can’t help me because they don’t see a “hold” on my refund, it wasn’t held for verification, they show it was sent to me on 2/23/22. It wasn’t. My bank stated that not one deposit has tried to hit my account from TPG. They lied about sending it. And before anyone asks, yes, I verified that my correct banking info is on file with them. I asked the TPG reps to trace my refund. They said they can’t help me until 3/4/22! By the time I call back on the 4th, TPG will of had my refund for 15 DAYS. That is NOT what they advertise nor what Intuit or TT advertise. And I’m pretty sure it’s illegal to sit on someone’s Federal Refund and not issue it. There is absolutely no excuse for this. I called TT 2 times. Both times the reps didn’t even know what TPG is. And both said they can’t help me. Even after I explained how beyond difficult it even is to get a live person at TPG. I will NEVER do business with TT again, and I’ll make sure TT & TPG never get to touch another penny of my money. Next stop is filing a formal complaints with various agencies for illegally holding a Federal Refund. I never want what I’m going through to happen to someone else. For them to continue posting this false information about TPG, that they release the same day, just confirms that TT and TPG are shady. People are counting on this money. NO ONE should have to beg and fight for money that is theirs. 

[0Kathryn0]

@CarissaM you’re missing the point. There are a TON of people waiting for their refunds. Money that TPG is in fact holding. Money TPG has had from the IRS for WEEKS. They simply haven’t sent the money that they are holding. My bank confirmed to me that TPG hasn’t even attempted to deposit my refund. TPG has had my refund since 2/18/22. I called TPG and they told me to call back this Friday, 3/4/22. By Friday, TPG will have HELD my refund from me for 15 DAYS. Someone at TT needs to look into this. What they are doing is illegal.

[0Kathryn0]

@SForrestLO  I already contacted the IRS about my refund. Guess what they said… They said, my refund was sent… TO TPG ON 2/18/22. And yet here I am, 12 days into this nightmare, with no refund. And no one at TPG can tell me where my money is. By the time I call back Friday, when I was instructed to, it will be 15 DAYS that TPG has been sitting my refund. No excuse. I’m not sure who dropped the ball here, but someone needs to investigate and fix this like now. There are A LOT of customers that will never return to TT again. TPG’s shady and honestly ILLEGAL business practices are now reflecting directly on TT.

[Kenny H]

Here’s a fun little update 

just in case anyone missed my earlier post I’ll give a quick summary 

submitted a help ticket on the 17th got a response on the 22nd saying they requested a trace. Haven’t heard back since 

So I finally got to talk to someone on the phone. After telling me they can’t do anything yet and me telling them well it’s been a month and I’ve already been told they requested a trace …. They put me on hold 

they come back and tell me …. Nobody ever submitted a request for a trace but she just did and I have to contact them again in 48 hours 

its never ending fun!!! Luckily this money is for my wedding in October so I’m not in an immediate need, but I could only imagine how many people are freaking out 

[Landon777]

My tax return hit my bank account today after waiting over a month after filing, only for it to be $318 short. Wish me luck trying to get ahold of someone to get it resolved 😕  Been using TurboTax since I was 16 but this is definitely my last year. I’ll come back to this post with any updates, hopefully to help someone else having this problem. @SForrestLO 

[MaTiyaSi]

So frustrating. They told me they would immediately issue me a check. A week later and still nothing. Of course I can’t get a person on the phone either.