@Patty0512 It takes some patience. Press 1 for English then Press 3 (ignore that it’s for tax preparers) . Absolutely don’t press anything else even if it prompts you. You’ll get pushed into a holding queue. After about 10 minutes another voice will come on and say “there’s no reps available, press 2 to speak to a csr.” DONT PRESS ANYTHING. Just continue to hold. You’ll go into another queue. Be prepared to wait for 2 hours or more.
