Why is my return still pending?

[Teek21]

I’m in Alabama so it’s definitely an all-states issue. 
I filed my daughter’s return after mine and her’s was accepted by the IRS within the 24-48 hours. Her Alabama state return was just accepted yesterday.. some 6 days later. 
My federal and state are both stuck in turbo tax pending purgatory the IRS has not received my return regardless of TT saying it has been transmitted. 

[krsbozo]

@Teek21 

I wish I knew. In the CA Pending thread, there were enough people complaining that the TT staff looked and discovered, I think, that there was a software issue. They reset the status. Probably fixed the software. Rejected many returns. And Voila!

The problem here, I think, is there is no way to know where the problem lies. 

I am hopeful that my being on this thread will flag someone at TT. They will identify and fix the problem. (Perhaps it's some form that isn't quite right on their end. I dunno.) They will reject my return. And I can re-submit.)

But, I've been told to wait as long as 3 weeks by a TT support rep. Why? That makes no sense, when I have experience with TT and the process of going from Pending to Accepted has taken only a few hours in the past. 

I don't mean to imply I have any special knowledge about the internal workings of this software company. I have worked in software, though. And I've been following a few threads on this site over the past few days. Mostly, I'm trying to help others, and perhaps myself, by writing these posts. 

[ensridhar]

I filed the tax return using downloaded Turbo tax on Feb 06, 2021 and my status still shows "pending".  Always the message says that i should check back in 24-48 hours even after 15 days.  Are there any issues with Turbotax or with IRS?

[CinDenver]

I filed my Federal Tax with TT on 2/17. Still says Pending.

TT needs to update this thread with an official response. Too many pending returns!

[ensridhar]

Tell me what i need to do to get my return reviewed and resubmitted as mine is pending status from 02/06/21 and i was told IRS to be blamed.  I am not sure if it was transmitted to IRS by TT

[Taxes pending]

Filed on 1/28 single return only to be caught up in yet ANOTHER turbo tax glitch. Turbo tax is awful! 

[Taxes pending]

My return is still pending and unresolved. Please help asap 

[Midpack]

There's some discussion on financial forums suggesting that the returns TT is holding in pending may be unique to taxpayers required to complete Form 1116, foreign tax credits. If so that wouldn't affect the majority, whose returns are being quickly accepted. I wonder if that's a common denominator here, a Form 1116 was required with my return? The problem could be with TT, the IRS, between them or upstream...

[Taxes pending]

Not mine 

[Teek21]

@Midpack 
My return did not require that form or anything to do with foreign tax credits. 

[wij]

@GabiU 

Efiled federal and Massachusetts on Sunday Feb 14th.

Pending federal and pending Massachusetts since then.

[More than 7 days have elapsed now with NO email from TT and NO indication of Received by IRS.]

Never got any email from TurboTax indicating file was sent to IRS.

On Friday Feb 19th something happened: My status went from Pending to Pending.

Customer service reps give conflicting answers, suggesting it's ready to be transmitted or it's been sent to IRS but not received by them yet. I'm not confident it actually has been sent to IRS and it's a waste of time talking to IRS if they never received anything.

In case it matters my filing does have Form 1116 in it. Also, was asked to use my driver's license info rather than AGI during one verification step.

I don't want to print my filing out and mail or use another e-filing service while stuck in this limbo, because if logjam is resolved there could be further confusion with a superseding return. 

It is seeming like there really is a bottleneck on TurboTax's end and we are left with no steps to take, which is anxiety provoking and really inexcusable customer service. Boilerplate responses in the forums about what "pending" means, and how to "check your refund status" are not helpful to me or others stuck in this situation.

Will 

[Teek21]

@wij 

Well said. 

Also.. @GabiU .. where is the email you told us to expect? Tax specialists over the phone seem to know nothing of this. None of us here received anything as promised. When can we expect some actual resolution to the issue? It has been 10 days since the IRS began accepting returns. Why are so many of your early filed returns lost in pending purgatory?

[dfg5133]

GabiU will probably not respond until Monday during business hours. The “48 hour email” everyone was supposed to get seems like it was a hold off attempt for the weekend smh sorry to all of you going through this

[tellya235492]

After filing Federal and state on 2/13 and being in Pending status for the past 8 days, I finally received a notice from turbotax that my federal tax return was rejected.

Form 1116 (Foreign Tax Credit) was indicated as the reason: 
/Return/ReturnData/IRS1116/ForeignTaxCreditSource/ForeignGrossIncomeAmt

- Data in the return is missing or invalid. Please double check your entries.

[ensridhar]

Mine has form 1116.  But still it is in pending status from Feb 06, 2021.  Seems to be a software glitch at TT side and will not be due to IRS backlog as stated by TT reps as many returns are I understand are either accepted or rejected.. hope TT accepts this and  takes steps to rectify ASAP