Turbo Tax TPG Bank shows my refund was funded on the 8th, but I haven’t received it in my account. Why hasn’t it been sent to my bank?

[HotMom2]

@MaTiyaSi this is the email I just sent and I'm still on hold after 3hrs

[Tfussell]

Good luck with that. I have yet to get through to a real person 3 weeks after trying. 

[MaTiyaSi]

@HotMom2  Whats the address? Post a screenshot of address. I’m going to send one also. I am so fed up with this🙄 I have always been patient about receiving my tax return but the one time I actually need it…this **bleep** happens😣

[HotMom2]

@MaTiyaSi 

[Tfussell]

If any of you happen to get a class action suit started please post the info here. This is ridiculous and criminal. Tt should cut all ties with tpg and send out everyones money now.

[Stjennings40]

Yes, but the site feels do not make sense either. I was supposed to receive $448 and tpg products sent me $20.46!!! What are you doing about this TurboTax, and when? Tell us what we all want to hear now!!!

[Cdamore88]

Turbotax and SBG Bank are a **bleep**ing joke. These pieces of **bleep** have the balls to tell everyone they didnt get robbed 500 plus dollars, you paid more fees!!! **bleep** no....you guys are jackasses.

I filed my taxes with turbotax. My refund was 6,253 and got accepted Jan 28th. IRS made some adjustments and approved me last week with the adjusted amount of 4,853, on my transcripts the 846 issue code says 4,853 issued, i called the IRS and confirmed no offset etc. They confirmed they sent 4853 to SBTPG and my refund was now 3,960......which one of you jackasses that works for turbotax is gonna convince me or any other person in thisnthread or whoever got robbed from you **bleep**ers that i paid 893 dollars in fees?? IRS confirmed tjry sent 4,853 to TPG, on the TPG site it says they received 4,170, then turbotax took 200 out ofnit. And left me 3,960.. so again,  who wants  to convince me it cost 893 **bleep**ing dollars to have a refund transfer or that it cost that much in fees.  You bitches robbed everyone blind and yall know yall did. **bleep** yall

[Rayanna2]

Did anyone hear anything cause now TurboTax not answering they phone 

[Caliber6]

No we haven’t heard anything. I’m about to call the news station 😂😂😂 on stpg.

[jessica311990]

my refund was sent out on 2/24 to TPG BANK and it shows that TPG BANK says unfunded it been over 5 business days and they still haven't receive my funds from the IRS . this is insane what are yall doing with the money because IRS gave me the routing and account number to TPG bank where my funds was sent to so how you guys don't see or have my funds this is a complete law suit this is beyond rediculous. And yall charging fees that's more then it should be .

[Jess09230131]

My refund was sent to tbg from irs on the 16th and was suppose to funded to my bank on the 22… it’s been over 5 business days… every time I talk to someone they say I have 2 accounts opened and they have to close one.. then it was give them till Monday… well now it’s Thursday & I haven’t received a D*mn thing! My account online still says unfunded and well let me just say I don’t think they should be charging any fees with us having to deal with their crap. 

[Tata96644]

I.talked to.someone today at SBTPG bank they said people with 2/24 and havent received.will have a update tomorrow. So everybody and see if that's what they tell yall. Let me know

[Rayanna2]

I hope so what did u press to talk too some one 

[Tata96644]

Press 1 for english. Then 3 then enter a random 6 digit number then just wait and someone should answer I get through everytime

[andreahillavon]

You have to go they the prompts.  You have to enter your Social Security number or EIN. Then it’ll ask you for your filing status and then it will ask for your dollar amount of your refund The amount of your refund is the original amount of the refund that you filed for not with the fees taken out. Then you enter your six digit ZIP Code and then it will give you more prompts press two I believe will give you a breakdown of what they took out in the fees and then it’ll give you another prompt if you’d like to speak to a person I think it’s number four. It will give you the option to wait on hold or you can press one to leave a message in queue to return your phone call I have done that twice now and had no issues with them calling me back within at least two hours or so. Yesterday was the first time that I actually talk to someone and got the answers that I was looking for. I would say not be too discouraged as there has been a mixup on TurboTax as in resulting when they put everything back through it overloaded TPG system that’s why their system crashed