After you file

My refund was sent to tbg from irs on the 16th and was suppose to funded to my bank on the 22… it’s been over 5 business days… every time I talk to someone they say I have 2 accounts opened and they have to close one.. then it was give them till Monday… well now it’s Thursday & I haven’t received a D*mn thing! My account online still says unfunded and well let me just say I don’t think they should be charging any fees with us having to deal with their crap.