You have to go they the prompts. You have to enter your Social Security number or EIN. Then it’ll ask you for your filing status and then it will ask for your dollar amount of your refund The amount of your refund is the original amount of the refund that you filed for not with the fees taken out. Then you enter your six digit ZIP Code and then it will give you more prompts press two I believe will give you a breakdown of what they took out in the fees and then it’ll give you another prompt if you’d like to speak to a person I think it’s number four. It will give you the option to wait on hold or you can press one to leave a message in queue to return your phone call I have done that twice now and had no issues with them calling me back within at least two hours or so. Yesterday was the first time that I actually talk to someone and got the answers that I was looking for. I would say not be too discouraged as there has been a mixup on TurboTax as in resulting when they put everything back through it overloaded TPG system that’s why their system crashed
