Turbo Tax charge but no refund!

[Zanghi]

Won't it go to collections after failing to receive their payment, though? 

[Critter-3]

First TT is just a DIY income tax program you use for a fee  and you contracted with a bank to receive the refund, pay off the TT fee, take their processing fee out and send the balance to you via a DD to your bank or to a pre paid debit card.   If you don't like the deal then don't do it ... pay the fee upfront or if you qualify use one of the 9 IRS FREE FILE option.   FYI ... ALL  income tax programs and most brick & mortar stores all use the same 3 processing banks  that have the same clause in the contract you signed  to avoid paying the fees upfront. 

Now if they try to debit your account and cannot  then eventually it could go to collections  however most times they just wait until you try this again next year when they can collect and/or just wait for the federal refund to come thru since the refund is still heading their way once it is finally released. 

And FYI changing companies/banks will not work as they all share a "hit list" and will collect for each other.   

[Mmendoza0308]

Uh...NO I clearly paid extra so that turbo tax can look into any mistakes and make sure why it is not being process. AND I didn't understand a single thing you said and it doesn't matter to me. I was expressing how I can relate with other people here. Period.

[Buttsteak]

And about the refund fee? You failed to address that issue. 

[Xallam]

So do you pay for Amazon packages and never ever get them ever? Do you buy gas then leave before putting it into your car? No because that's not how our system works. You get goods for money. I'm not paying you guys until I get my money. It's that simple. Can lick my navy star spangled balls of you think I'm giving you money before you guys did your job and make sure I got my refund. 

[Mmendoza0308]

So now, IRS refunded less then what TurboTax calculations were. When I asked why? TurboTax sent me to the IRS website.  Didn't I pay YOU (TurboTax) to look into things like this? I go into the IRS and it says it was an error in the filing without telling me what was the error. Yet I paid TurboTax $155 that would cover looking into errors. I had paid extra all these years hoping I never would need it and Now that I need them they don't provide the service I paid for.. what a fraud 😒 

[Zanghi]

Amen. Sorry you had to go through this too. 

[Critter-3]

First you may have paid for audit protection but until you have the IRS notice in hand there is nothing to get help with yet.  

Next… TT is a DIY program who cannot intercede on your behalf even when you know what the issue is. This year it is probably the amount of stimulus payment you entered into the program which gave you an incorrect credit on line 30.  Go to the IRS Where’s My Refund? Tool to see what they can tell you now. 

[Mmendoza0308]

Like I said, first I went to the IRS website and it said there was an error (the amount was computed wrong) Anyways, always excuses and I shouldn't have to do all that. TurboTax should have the answer for simple questions like that. 

[VolvoGirl]

Turbo Tax is a self prepared return.  They only guarantee the calculations based on the entries you made. They don't know if you entered something wrong or in the wrong place or left something out.

I would check over your return and see if you can see anything wrong especially in the payments section.  Make sure you agree with all the amounts listed.   Like is the difference the same or close to the refund you got last year?  Maybe you put down that you applied last year's refund to this year?  Or you applied part of your refund to next year as an estimated payment.  Or you put down you made a payment with an extension or paid an estimated payment that you didn't make?

A common adjustment is if you claimed the Recovery rebate credit on 1040 line 30 when you already got the Stimulus payment or got the second one after you filed or reported the wrong amounts or entered them in the wrong box.  Do you have an amount on line 30?

[Mmendoza0308]

Same, and I will make sure my 3 children don't use it either before is too late. 

[beefy1121]

Turbo tax will no longer participate in the free file program after this year so no worries there

[sierrapaige8]

I am not understanding why I am getting charge in the 1st place when turbo tax is free and I kept pushing that button but yet I still got charge

[Critter-3]

@sierrapaige8 

Not all the TT programs are free so which program did you actually use ?  

In the FILE tab the first step is the TT bill so I am not sure how you did not know there was a cost.  If you did not want to pay the fees then you should not have continued to step 2.   After you file it is too late to adjust the fees or get a refund. 

[VolvoGirl]

What are you being charged for?  

How to see your fees

https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/0...

For help with fees

https://ttlc.intuit.com/community/charges-and-fees/help/what-can-i-do-to-reduce-my-fees/00/26051