TPG is holding funds, TT unable to be reached

[CarissaM]

Please follow the instructions here to contact the IRS to speak with them about this since the return has already been filed. @0ldguy

[WanderTogether208]

We are experiencing this as well, TPG kept 10x more out of our refund than authorized. I suspect they are counting on people not questioning the smaller deposits. 

We are also planning on involving an attorney if this isn't resolved rapidly. 

[WanderTogether208]

We are experiencing this exact same issue. TPG kept 10x more money out of our return than authorized. Please contact me asap. 

[WanderTogether208]

Did you ever find out more? TPG took 10x more out of our refund than they were authorized too. I strongly suspect they're holding a LOT of money and banking on interest gains. It feels like theft. 

[lacallahan]

I'm sorry this is happening to you too. It is devastating. So far I've filed with the BBB, Consumer Financial Bureau and am waiting to hear back from my local tax advocate after filing a Form 911. Please update if you wind up going forward with a lawsuit. Class action may, unfortunately, be the way forward. Try the facebook group: 2022 Turbo Tax Fraud. Best of luck to you. 

[SForrestLO]

In this public forum, we cannot diagnose why your refund has been reduced. For additional information, please see this Help Article https://ttlc.intuit.com/community/refunds/help/why-is-my-direct-deposited-refund-or-check-lower-than...or this TurboTax blog https://blog.turbotax.intuit.com/tax-refunds/why-is-my-tax-refund-not-what-i-expected-49240/

[lacallahan]

Finally got the email from TT and it was just as unhelpful as the above post by "Employee TurboTax Specialist." Sending out a useless email with from a NOREPLY address was a nice touch, TT. So I'll post my reply here: 

Hello,

Thank you for your email but the information in it is incorrect.

The IRS did not decrease my refund, your third party distributor did that to the tune of $2070. I know this because I have verified it with the IRS and I did not "forget" to enter my information correctly, nor did the IRS take my money to repay offsets or debts.

Now, when can I expect the remainder of my refund?

Please advise.

Leigh Callahan

[livfear21]

@Jennifer1111  I’m curious….did this issue ever get resolved because I’m going through a similar situation. 

[ShawnG23]

I’ve tried to get in touch with TurboTax customer service TPG banking with no response I need to know where is the rest of my refund

[CarissaM]

If your refund was reduced the IRS will send you a letter stating why. 

If you want to contact the IRS before you receive the letter, you can follow the instructions here to contact them. @ShawnG23

[lacallahan]

You think we haven't contacted the IRS?!

That's how I KNOW they didn't reduce my refund, TPG (and you!) did that to me!

[livfear21]

I don’t know what is going on with Turbo Tax, are the “experts” being improperly trained when hired? They’re about to loose thousands of loyal customers who have been with them for years and years. They’ll likely be sued along with TPG. 

[livfear21]

I called Turbo Tax and am currently on hold with them…there own “tax specialist” had no clue what TPG even is or what they do. No wonder this is happening. Turbotax isn’t even training employees correctly or giving them accurate information to pass along to individuals that this has been effecting. What is going on here @turbotax.????

[Demboys]

What number did you call? I can't even get to the option for a call back.

[Ebony A]

The number for our phone support team is listed here @Demboys.