TPG is holding funds, TT unable to be reached

[sassycat7]

I got my return super late and was around 3500$ less than it was supposed to be I called every number I could find and the computer hung up on me everytime. I'd like my money back but I don't even know what to do to get it.

[Shinyzero]

We are on the same boat I'm sueing turbo tax called manager today and sueing tpg as well

[lavonnaseyer05]

My refund was over $500 less than what the IRS said. Turbotax said because of hidden fees but I have used them for years and this is the first time this happened. I will be filing a complaint with the BBB.

[lavonnaseyer05]

I am missing over $500 from my refund. 

[heather113]

I am having the same issue as are thousands of people.  I have called TurboTax who has confirmed that the money is sitting in TPG’s bank. The IRS has confirmed the money has been sent to the bank of TPG. I have called and emailed and submitted “help tickets” several times to TPG. . My refund should have been sent to my bank on February 9 as stated by the IRS. It is now March 10 I have had no communication from TPG except for them to respond one time to several submitted tickets posted saying “they have not yet received my refund from the IRS”. This is of course a blatant lie as TurboTax and verified the money is sitting in their bank.  I then reached out to the Better Business Bureau where I saw thousands of complaints exactly like these.  I filed a complaint to get the issue resolved with the Better Business Bureau and TPG has responded saying they apologize and that customer service is their number one priority and that my issue falls into one of three categories… and they go on and on basically saying it’s my fault however, in their response to BBB they are not telling me what the problem is or how it can be resolved.  Also, no one has called, mailed, or emailed or tried to reach out it to me at all from TPG to resolve any “issue” they say is happening.  This bank has an extreme amount of my money I earned and the IRS quickly refunded me, and this money sitting in their bank illegally collecting interest no doubt! . So basically the response to the Better Business Bureau they are saying that there is a problem with the refund that they’ve received, however when I login on the TPG website with  my information it says that they have not received the funds. When I try to call the customer service number, it says “press two to check the status of your refund” when I press to and enter my information it says “thank you for signing up for a cash advance  as soon as your refund is received, we will process  your cash advance“ and then it hangs up!!!!! That statement doesn’t even make  sense!  This is fraud this is beyond illegal,  I do not understand why TurboTax is using this company or allowing this to happen. I will never use TurboTax again. I have used TurboTax for over a decade as well as  I have always had my refund direct deposited, I have never ever experienced anything like this and I will never go through this again I will use different software in the future.  I’m thankful BBB is helping me get somewhere and hopefully this can get resolved through them.  I encourage anyone else having this issue to contact the Better Business Bureau and not only file a complaint to get the problem resolved, but also take time to go through the thousands of complaints that are currently happening that are Word for Word the same problem that everyone on here is having. 

[JonesS]

@heather113  The EXACT same thing is happening to me, what state are you in? I’m in Florida, and TPG says “unfunded” when I log in. The IRS says they deposited it on February 9th 2022 and even gave me an account and routing number supposedly for this bank. When I submitted a claim tpg responded and said they haven’t revived my refund and to contact the irs. I am so confused and don’t know what to do, I’ve been told by family to submit a form 3912 and send in all proof and all documents and write a letter. But would contacting BBB first be the better option? 

[JonesS]

Sorry form 3911 

[Shinyzero]

So to every one who can't get ahold of tpg cause of there machines hanging up on you I have found a way call 

1 800 901 6663

Press 1 than press 3

Enter code 123456

Once you call them and press it willcsay due to high call volumes u will be more than a 10 minute hold but it gives you an option to press 1 at any time and they will call u when it's your turn I tested it and it definitely works I did talk to some one but got hung up on calling back again it does take 1 hr for the call back hope this helps 

[ConfusedAngry]

How is it we have all used your service for years with no issue and now almost everyone of your clients are having the same issue of not receiving our full amount from a company none of us have ever heard of and we all have done the same thing we've done since starting with your company 

[nhalstied]

Try calling [phone number removed] I was on hold for over an hour. TPG is horrible 

[nhalstied]

IRS told me to wait 5 days and if the issue is not resolved with TPG then to call them back and they will trace the wire with Green Dot Bank

[Shinyzero]

How are you talking to the irs @nhalstied every time I call them I get hung up on due to high call volumes 

[Sdellit]

The same thing happened to me as well. My refund was over $800 short. I called TT and actually spoke to someone who had to put me on hold to talk with his specialist. I was told that it was more than likely due to the fact the IRS held some of the funds that I may have owed them and I should be receiving a letter from the IRS within the next few weeks explaining why my refund was short and what is was for. When I explained that the IRS states I should've received my full return and that when I started looking into this issue and found ALL these people posting the same issue about TPG, he even started looking it up as well and put me on hold again to talk with the "specialist ". After being on hold for 20 minutes he returned to say he hasn't heard back from them and asked if he could email me what they say. I still haven't heard anything and now can't even get ahold of anyone there.

[debbyaegerter]

I too have not received my full Federal refund. I received a partial amount from TPG. I received less then half of my refund. Who do I contact to find out what’s going on?

[michiyo-san]

I feel like if I even try what everyone is doing there not going to do anything 😕