I am having the same issue as are thousands of people. I have called TurboTax who has confirmed that the money is sitting in TPG’s bank. The IRS has confirmed the money has been sent to the bank of TPG. I have called and emailed and submitted “help tickets” several times to TPG. . My refund should have been sent to my bank on February 9 as stated by the IRS. It is now March 10 I have had no communication from TPG except for them to respond one time to several submitted tickets posted saying “they have not yet received my refund from the IRS”. This is of course a blatant lie as TurboTax and verified the money is sitting in their bank. I then reached out to the Better Business Bureau where I saw thousands of complaints exactly like these. I filed a complaint to get the issue resolved with the Better Business Bureau and TPG has responded saying they apologize and that customer service is their number one priority and that my issue falls into one of three categories… and they go on and on basically saying it’s my fault however, in their response to BBB they are not telling me what the problem is or how it can be resolved. Also, no one has called, mailed, or emailed or tried to reach out it to me at all from TPG to resolve any “issue” they say is happening. This bank has an extreme amount of my money I earned and the IRS quickly refunded me, and this money sitting in their bank illegally collecting interest no doubt! . So basically the response to the Better Business Bureau they are saying that there is a problem with the refund that they’ve received, however when I login on the TPG website with my information it says that they have not received the funds. When I try to call the customer service number, it says “press two to check the status of your refund” when I press to and enter my information it says “thank you for signing up for a cash advance as soon as your refund is received, we will process your cash advance“ and then it hangs up!!!!! That statement doesn’t even make sense! This is fraud this is beyond illegal, I do not understand why TurboTax is using this company or allowing this to happen. I will never use TurboTax again. I have used TurboTax for over a decade as well as I have always had my refund direct deposited, I have never ever experienced anything like this and I will never go through this again I will use different software in the future. I’m thankful BBB is helping me get somewhere and hopefully this can get resolved through them. I encourage anyone else having this issue to contact the Better Business Bureau and not only file a complaint to get the problem resolved, but also take time to go through the thousands of complaints that are currently happening that are Word for Word the same problem that everyone on here is having.
