After you file

@heather113  The EXACT same thing is happening to me, what state are you in? I’m in Florida, and TPG says “unfunded” when I log in. The IRS says they deposited it on February 9th 2022 and even gave me an account and routing number supposedly for this bank. When I submitted a claim tpg responded and said they haven’t revived my refund and to contact the irs. I am so confused and don’t know what to do, I’ve been told by family to submit a form 3912 and send in all proof and all documents and write a letter. But would contacting BBB first be the better option?