There is no data and privacy section in the intuit account. I just want to look at my old tax returns

[tsookram]

The website says to look at old tax returns, you:

you can access your prior-year returns by following these steps:

1 Go to your Intuit Account

2 Select the Data & Privacy tab

3 Download your Intuit data

There is no "Data & Privacy" tab in the intuit account. There's Sign in & Security, Personal Info, Apps, and Communications. There's no menu to download old Intuit data. No continue button.

How do I actually download old returns?

[DoninGA]

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

For a fee of $50 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf

[tsookram]

I did that. The instructions don't work. It sends me to the instructions I listed. They send me to my Intuit Account Manager: https://accounts-tax.intuit.com/account-manager.html

Which does not have a Data & Privacy tab like the instructions say.

[DoninGA]

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@tsookram wrote:

I did that. The instructions don't work. It sends me to the instructions I listed. They send me to my Intuit Account Manager: https://accounts-tax.intuit.com/account-manager.html

Which does not have a Data & Privacy tab like the instructions say.

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Then someone in TurboTax screwed up linking that account to the instructions for registering a 2019 account before you can download a prior year account.  This probably has to do with the new California regs concerning privacy.

Best to contact TurboTax support as soon as possible.

Support is open from 5am to 5pm Pacific time, Monday thru Friday

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[hilary_603]

Same! So annoyed. Every article says to click on Data & Privacy on my intuit account but there is no such section and every link in Turbo tax just takes me to my intuit account. It's a looping Hell

[GabiU]

Thank you for reporting this experience here on the community. We definitely want to make sure you get the data you're requesting and that all our instructions are accurate and functional. 

Screenshots are helpful if you're able to provide one to us. You can post them here on this thread, just ensure that no personal data is visible in the screenshot. 

We're looking forward to hearing back from you so we can gather more information. 

[Lemadmel]

I am having the same problem.  There is no "Data and Privacy" tab

[DoninGA]

@Lemadmel 

Close the TurboTax program.  Clear cache and cookies on your web browser.  Access your TurboTax Account again.  If the problem persists change your web browser.

[tniarar]

This did not work. Tried on safari and google chrome.

[DoninGA]

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@tniarar wrote:

This did not work. Tried on safari and google chrome.

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Then contact TurboTax support for assistance.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax