Tax service files return wrong and now won't respond

[marceltj]

I have always used TT until recently when our tax situation became more complex.   We used a service last year and thought everything went well even though we ended up having to pay taxes.  This year we noticed some issues:

- didn't ask us for direct deposit information

- deduction amounts entered were not what we provided

- did not include additional income we provided

Is there any way that I can redo this using turbo tax to help me generate a 1040x?

Thank you

[xmasbaby0]

If you did not use TurboTax to prepare your 2019 return, it is possible to amend the return using TurboTax but it will really be a pain.  It would be better to use the software or service used to file originally.  If a paid preparer made a mistake on your tax return, that tax preparer should do the amended return for you at no charge.

In order to use TurboTax to amend your 2019return, you need to purchase the desktop software for 2019 and re-create the return EXACTLY as it appeared when it was filed with the IRS/states.  Every line has to be the same.  Then you have to "trick" the software into thinking you filed by saying you will mail the return. (but do not mail it)   AFTER that, you use the software to prepare a Form 1040X, which has to be printed, signed and mailed to the IRS.  It takes the IRS about 3-4 months to process an amended return.

[marceltj]

Thank you! Although tedious it makes complete sense.  greatly appreciate your fast response.