Tax service files return wrong and now won't respond

I have always used TT until recently when our tax situation became more complex.   We used a service last year and thought everything went well even though we ended up having to pay taxes.  This year we noticed some issues:

- didn't ask us for direct deposit information

- deduction amounts entered were not what we provided

- did not include additional income we provided

Is there any way that I can redo this using turbo tax to help me generate a 1040x?

 

Thank you