Refund says accepted on turbo tax app but where’s my refund has no information

[Rissa15]

So I e-filed January 19th and a couple days later both my state and federal says accepted on turbo tax app but when I try to search it on where’s my refund it tells me they cannot provide a update. It doesn’t even show me the bar progress. Is it taking longer to be received by IRS because I have EITC?  Oh and does anyone know why it says federal was filed with turbo tax free edition but state doesn’t say anything like that? When your on the home screen looking at both refunds . Thank you all!! 

[Critter]

Taxpayers who claim the Earned Income Tax Credit or the Additional Child Tax Credit may experience a refund hold. According to the Protecting Americans from Tax Hikes (PATH) Act, the IRS cannot issue these refunds before mid-February. The IRS expects the first EITC/ACTC related refunds to be available in taxpayer bank accounts or on debit cards by the first week of March, if they chose direct deposit and there are no other issues with their tax return. Check Where’s My Refund for your personalized refund date.

WMR on IRS.gov and the IRS2Go app will be updated with projected deposit dates for most early EITC/ACTC refund filers by February 22. So EITC /ACTC filers will not see an update to their refund status for several days after Feb. 15.

The IRS, tax preparers and tax software will not have additional information on refund dates, so Where’s My Refund? remains the best way to check the status of a refund. Where’s My Refund? is only updated once daily, usually overnight, so you don’t need to check the status more often.

Why is my refund being held?

If you claim the EITC or ACTC on your tax return, the IRS cannot issue your refund before mid-February. The law requires the IRS to hold the entire refund — even the portion not associated with the EITC or ACTC. Like previous years, some tax refunds may be held if there are questions about the tax return or the IRS needs more information.

When will I get my refund?

The IRS expects the first EITC/ACTC related refunds to be available in taxpayer bank accounts or on debit cards by the first week of March, if they chose direct deposit and there are no other issues with their tax return. Check Where’s My Refund for your personalized refund date.

Why does it take so long for the funds to show up in my account?

It takes additional time for refunds to be processed after leaving the IRS, and for financial institutions to accept and deposit them to bank accounts and products like debit cards. Also, many financial institutions do not process payments on weekends or holidays, which can affect when refunds reach taxpayers. For EITC and ACTC filers, the three-day holiday weekend involving President’s Day affects their refund timing.

How do I check the status of my refund?

WMR on IRS.gov and the IRS2Go app will be updated with projected deposit dates for most early EITC/ACTC refund filers by February 22. So EITC /ACTC filers will not see an update to their refund status for several days after Feb. 15.

The IRS, tax preparers and tax software will not have additional information on refund dates, so these filers should not contact or call about refunds before the end of February.

[Rissa15]

Thank you for breaking it down. So it would be safe to say it’s normal that it just shows “accepted”instead of “received by IRS. “ I was getting worried because someone I know is receiving EITC and is already able to search it on Where’s my refund, while mine doesn’t even pull me up. 

[Critter]

Once your return is ACCEPTED for processing it is normal for the IRS site to not have information on your return from time to time as you proceed thru processing to the point where your return is APPROVED for dispersal of the refund ... just be patient and check again after 2/15 for an update since that is when EIC returns will be processing. 

[jlykesc]

Mine doesn't show up either. 

[Critter]

Again ... it is common for the IRS site to not have info on your return available from time to time ... do not keep looking more than once a day or you will be locked out for 24 hours. Check the TT tool ... if it says it is accepted then be patient ...

https://www.irs.gov/refunds/what-to-expect-for-refunds-this-year

[Kingscorch]

So I filed my taxes on Feb 15 my irs app still saying that they dont have no information at this time was wondering why its still saying that 

[CassLO]

To track your Federal refund, visit the Where’s My Federal Refund? site or the IRS2Go app to check your Federal refund status.

Note: You will need your social security number, filing status, and refund amount in order to track your refund.

If your return is still pending and not accepted yet by the IRS, you will need to wait until it's accepted to check the status on the IRS website.

Be sure when checking Where’s My Federal Refund? site that you are entering only your Federal refund amount. This can be found on your Federal form 1040, line 21a. If you paid any fees out of your federal refund, use the refund figure prior to the deduction of he fees. Also if you filed joint, be sure to enter the filers name that appears first on the return.

Why is there no record of my return at Where's My Refund (WMR)?

[Kenkanstew1]

• Here it is August and I still see on the IRS app refund is pending why can't I get answers to why I haven't received my federal refund

[xmasbaby0]

@Kenkanstew1

Waiting is frustrating—refunds are taking longer in many cases.  These are not normal times.  It is not possible for TurboTax to speed up the IRS for you.   They are short staffed; and they are processing millions of tax returns at the same time that they have been burdened with the task of processing millions of stimulus checks. 

IRS phone lines supported by customer service representatives for both taxpayers and tax professionals are not staffed at this time. To check on regular tax refund status via automated phone, call 800-829-1954. (This line has no information on Economic Impact Payments.)

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.  Many refunds are taking longer during the pandemic. 

Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 20 of your Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-pr...

[Richt330]

This is false information that you're giving people. It has been over a month and IRS still doesn't have any information. And it is not normal not to have any information 24 hours after your refund has been accepted. It seems to me the IRS and TurboTax are again not on the same page just like what happened with the stimulus. I swear I'm not using TurboTax ever again.

[Richt330]

I appreciate it but I have talked to the IRS over the phone they only provided the same information the where's my refund tool provides. I don't know maybe they're working from home and they don't have access to certain information. Everybody who used TurboTax had this problem with their stimulus checks also, I don't believe that TurboTax and IRS are on good terms. The IRS voided their agreement to not compete with TurboTax, which means they plan on competing, I don't think that they want customers to have a good experience using TurboTax because they'd rather have them use their service. 🤷‍♂️ 

[colby2480]

My 2019 tax refund still says accepted so I been waiting a year now and have not got any of my stimulus money 1,2 or 3rd I need answer or I will forcing a class action for fraudulent activities on my tax returns 

[Cynthiad66]

TurboTax does not issue Stimulus Payments.  You will have to  contact the IRS regarding any payments or missed payments.  However, if you have not filed your 2020 income tax return yet, you can recover your first and 2nd stimulus payments using the following procedures:

Stimulus payments were advances on the Recovery Rebate Credit.

If you received the full amount of both stimulus payments (Economic Impact Payments), you won’t get any additional credit on your return this year since you’ve already received the full amount of the credit as stimulus payments.

If you didn't receive the full amount for your first or second-round stimulus payments, we'll help you claim the Recovery Rebate Credit when you file your taxes this year.

We'll make sure you get the money you qualify for by double-checking the amount and quantity of stimulus payments you received.

Here’s how:

• Enter all of your federal return information as you would normally. During the Federal Review, we’ll check if you meet eligibility requirements for the stimulus payment. If you meet the requirements, you'll see a It looks like you qualified for the stimulus, did you get any payments? screen. We'll ask a few questions about any payments you've already received and then let you know if the Recovery Rebate Credit applies.
  • If you need to make any changes to your stimulus credit responses, search for stimulus and select the jump-to link at the top of the search results to return back to the section. Enter your updated info and Continue.

It’s important that you enter the correct amount of each stimulus payment you received. The first stimulus payments were made between April and September of last year, while the second round of payments were delivered during January and February. You can find the exact amount,

• On your IRS letter-Notice 1444 and/or 1444-B which were mailed to you with the headline, “Your Economic Impact Payment Has Arrived” and were signed by the president. Or,
• By visiting IRS.Gov and creating or accessing your account. Or,
• In your bank statements. You might be able to search your online statements for deposits made by the IRS or US Treasury.

Eligibility rules for the Recovery Rebate Credit

[jfboyle]

I filed my taxes on 8/17/2021. They were accepted now when I check for the refund status it just no information found.  I’m still waiting for my money. I also filed for the stimulus money. I have not got any of them. I’m trying to be patient but I really need the money. If you could provide me with any information to ease my mind and sanity I would greatly appreciate it.