Refund Processing Fee

[ExerciseGirl]

I am confused, I bought Turbo Tax software at Costco and the software says it comes with 5 Federal e-files.   Why would I pay $40 for a Refund Processing Fee? Can't this just be deposited into my account that I provided?  Also, when I do pay with credit (which I'm not sure why I would be paying) it always error out and I cannot finish filing my taxes. HELP! 

[xmasbaby0]

If you are e-filing a state return there is a $25 state e-file fee.   If you then choose to pay that $25 by having it deducted from your federal refund, you incur another EXTRA "refund processing" fee of $40.   Do not do that.   If you are paying for state e-filing---pay upfront with a credit card or debit card.  Or avoid the state e-file fee by printing and mailing the state.

[ExerciseGirl]

I am only filing Federal because I live in WA and we don't have state taxes.  However, it still says $40 Refund Processing Fee or pay by card.  If you click pay by card, I always get an error, and it instantly logs me out. 

[xmasbaby0]

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

[Opus 17]

Also, the "free" (or included) tax returns comes with the Turbotax program that you download and install on your own computer.  The box should contain a code to do that.  Once you install the program, the only additional fees would be additional states (you get one free) and state e-filing is extra.

But, if you bought the box but then did your taxes on the web site, that is a completely different program and has different fees, and you did not pay for it already.  You would need to install the program on your own computer and then start over or download your file from the web site to finish on the computer to get the benefit of the software you paid for.