Refund Advance Not Received

[LadyLorise]

I, too, have nothing in my spam folder. No denial letter. No acceptance letter. No record of anything. 

[BrittanyS]

If you did not receive the acceptance letter and confirmed it is not in your email.  You can call toll-free at 1 (888) 679-8122 to get an update on your refund advance.  

@ambersims 

[Tinaleenow]

I have not received my Refund Advance yet! Do we know what the problem is? 

[CatinaT1]

Here is an FAQ: When will I get my Refund Advance? Be sure to check your spam folder if you don't have an email.

[user17700544899]

My refund advance has been a nightmare.  I applied for the refund advance, and I got an email confirming this.  When my refund was approved, I never got the money.  I called everyone, and Turbo Tax was not at all helpful.  They stated that this was an issue across the board, acknowledge that "they didn't know why this happened."  They stated that my refund was sent in to the IRS as 5 days early, not the refund advance I filed for.  I spent hours on the phone.  They refused to let me speak to a supervisor.  They told me to call the IRS- Why?  The IRS had nothing to do with it.

[user17702477297]

Same here have never have this issue before filed on the 28th was pre approved for advance but no deposit no email about approval or denial turbo tax has no answers