Refund Advance Not Received

Many people have posted about not getting their advance but they will not post when they get it and we do not know when they do.  Please post back when it is received so others can be assured when it is working.

If your getting your refund 5 days early you won't be getting an advance if they would they would post that no one would be confused it's either or and they make money on 5days early not on the advance so if u opted in to get paid 5days early you won't get a advance. It's bs

***UPDATE TO MY ORIGINAL POSTED QUESTION***

So apparently the same day I filed my taxes, applied and was approved for the loan, was also the same day that they denied the loan. An email was sent but it went to my spam folder. I attached a snip of the email. The upsetting part is that I called the Treasury Offset and they said I have no debts owed. Well I guess at least now I know. Thanks to the person who posted to check you spam. This is the offset # in case anyone else needs it (800) 304-3107.

Haven’t received ours wither

Haven't tecieved mines either I applied on the 23d mines wasnt accepted until the 29th I was approved for a refund advance  and I still havent recieved it even after the system has been down for 3 days. I've been with turbotax for 10 years this have never happened to me looks like this will be my last time filing with this company.

Have you checked your spam folder for an email?

I have not received my Refund Advance yet! Do we know what the problem is? 

My refund advance has been a nightmare.  I applied for the refund advance, and I got an email confirming this.  When my refund was approved, I never got the money.  I called everyone, and Turbo Tax was not at all helpful.  They stated that this was an issue across the board, acknowledge that "they didn't know why this happened."  They stated that my refund was sent in to the IRS as 5 days early, not the refund advance I filed for.  I spent hours on the phone.  They refused to let me speak to a supervisor.  They told me to call the IRS- Why?  The IRS had nothing to do with it.

Yes this is literally what I came here to check on. I’ve always used TT and I’ve always gotten an advance once they started making em available. Never had issues, ALWAYS got it within 15min of approaval, always able to use it instantly whether with the actual card or the virtual. However this year I’ve recieved nothing except an est date of Feb 1 for the advance except today is Feb 19 and I recieved a DDD on my transcripts this morning so I know I’m completely approved. Trying to figure out what the hold up is