My refund advance has been a nightmare. I applied for the refund advance, and I got an email confirming this. When my refund was approved, I never got the money. I called everyone, and Turbo Tax was not at all helpful. They stated that this was an issue across the board, acknowledge that "they didn't know why this happened." They stated that my refund was sent in to the IRS as 5 days early, not the refund advance I filed for. I spent hours on the phone. They refused to let me speak to a supervisor. They told me to call the IRS- Why? The IRS had nothing to do with it.
