Refund Advance Loan

[user17694636891]

I filed my taxes on the Jan 13, 2026 and i applied for the refund advance loan got accepted on Jan 16, 2026 Tax forms have the credit karma bank information and it’s all correct. but  have yet to get a email about if i was approved or denied and it says if you are accepted and approved you would get a email. i have not gotten a email about being approved or denied. when i call they say i was denied or i didn’t apply. just confused and what a better understanding and more accurate information on what’s going on. 

[CatinaT1]

To check if you signed up for the TurboTax Refund Advance, you can look in a few specific places in your account or your email. 

Check Your TurboTax Order Details

1. On the Tax Home page, scroll down to the section for "Your tax returns & documents."
2. Select View Order Details.
3. Look for "Refund Advance" or "Credit Karma Money" listed under your payment and refund methods.
4. If it’s not there, you likely selected a standard direct deposit or a different refund option.

Look for Confirmation Emails

• If you applied, you should have received automated emails from TurboTax and its partners.

1. From TurboTax: Search for an email confirming your "Refund Selection."
2. From Credit Karma: If you were approved, Credit Karma sends an email when the funds are deposited into your Credit Karma Money Spend account.
3. From WebBank: If your application was denied, you will receive an email from WebBank (the lender) explaining the reason for the decline.

Check Your Credit Karma Money Account

• Because the Refund Advance is deposited into a Credit Karma Money™ Spend account, checking that account is the fastest way to see if the loan was processed.

1. Log in to your Credit Karma account.
2. Navigate to the Money tab.
3. If you see a pending or completed deposit for a portion of your refund (typically between $250 and $4,000) shortly after the IRS accepted your return, that is your Refund Advance.

Review Your Tax Return Summary

• You can also find clues on your actual tax forms:

1. Open your 2025 return in TurboTax
2. Go to the Tax Tools menu on the left
3. Select Print Center
4. View your Federal Information Worksheet
5. Look at the "Direct Deposit" section
6. If you signed up for the advance, the bank account listed will be the MVB Bank account associated with Credit Karma, rather than your personal bank account.

[user17694636891]

So looking at my orders it says the payment method is refund transfer but look at my docs it has the credit karma bank information. but i picked the refund advance loan i made sure i did. 

[CatinaT1]

Refund Transfer is when you have your fees taken out of your tax refund. Do you have emails that say you were approved for the advance? What do your order details say?

[user17694636891]

Never got an approved or denied email. my taxes was accepted but that’s all 

[CatinaT1]

In the community we do not have access to your account or other information than we have already provided.

[user17694636891]

So who would we talk to get more information on it cause it’s confusing.