Refund Advance Loan

I filed my taxes on the Jan 13, 2026 and i applied for the refund advance loan got accepted on Jan 16, 2026 Tax forms have the credit karma bank information and it’s all correct. but  have yet to get a email about if i was approved or denied and it says if you are accepted and approved you would get a email. i have not gotten a email about being approved or denied. when i call they say i was denied or i didn’t apply. just confused and what a better understanding and more accurate information on what’s going on.