Refund Advance- credit karma closed account

[xmasbaby0]

@Helloyes

If you e-filed:

Banking information for direct deposit is wrong or closed

If you entered incorrect banking information for your refund, you can change it if your return is rejected.  If it is accepted, however, it is too late to change it.  The bank will reject the refund and send it back to the IRS.  Then the IRS will issue a paper check and mail it to the address you put on your tax return.  Expect a delay of at least a couple of weeks to receive your refund.

Here is what the IRS says about entering incorrect banking information

https://www.irs.gov/help-resources/tools-faqs/faqs-for-individuals/frequently-asked-tax-questions-an...

If your refund is sent back to the IRS—- make certain that the address you entered on your Form 1040 is correct.  And…open all mail, even if it looks like junk mail.

[Kimberlyelaine]

How long did it take do you remember? Because I’m going thru the exact same thing now

[MarilynG1]

Here's a link for Credit Karma Support.

@Kimberlyelaine 

[ScottR71]

It just happened to me. And I am suing. You can contact me at [email address removed] 

[Helloyes]

I haven’t got my refund yet I think it’s messed up credit karma shut spend account down without letting me know I didn’t recieve an email I thought once u open it stayed open idk if I’ll get my refund money unless the irs sends me a check 

[Helloyes]

I went on their support I didn’t find a number to call or anything that would help me with my situation but thank u for the link 

[CTTOWNSEND01]

Same crap is happening to my wife right now. They issued her a tiny advance, the government direct deposited a large refund and they closed her account.

This makes NO sense as the advance was SECURED by the refund.  We too spent half the evening being routed to endless chat waits and untrained/ uninformed techs.  It was against our better judgment to use CK, now we know

[BrittanyS]

If your account was closed either on the day you received the Refund Advance or right before you received it, then you will receive a check in the mail.

[Seowen22]

They put mine in for closure on Feb 25, 2025 after receiving advance. They are saying closing is a 10 day long process and I believe I will get my refund during and not be able to access it

[Seowen22]

Guess what they didnt fix anything because this just happened to me. Too bad I didn’t see this earlier😩

[sandybeee]

Yes credit karma money acct. was closed without informing me of this. They still accepted my tax refund and placed it in a closed save acct. that I have not been able to link an external bank acct. to.  I have been otp with these people since the 26th of February and today is March 3rd..On Friday I told the agent to send it to me in a paper check. It's now Monday and they haven't sent it.!!! I have a complaint filed with BBB.

[ddelarosa909]

What is SBTG? 

[RobertB4444]

Santa Barbara Tax Products Group is the bank that handles refund anticipation loans for TurboTax.

@ddelarosa909