Never received TurboTax debit card!!!

[jpoole15]

I just got my email today saying my stimulus would be deposited into my card which I never received. Seems widespread issue and reflects very poorly as my card should've been here way before the virus hit.

[Miyahsmamma17]

How can you report your card never received online? I never created an account with the card because I never received it!! They want me to log in using the card number that I don’t even have!!! I have the account number and routing number for the card I got that off my tax return... just not the card! and I can’t get through to anybody please help!!!! I need my money!!! I can imagine how many customers turbo tax is going to lose because of this mess

[aileron172]

Yup same thing here 

Trying to get a card that I never received re-sent because IRS deposited money to that account. I have the 12 digit account number and routing number but not the 16 digit card number. 

Can't get through even to the automated system as it just hangs up after a message about how diligently there working on issues. 

TurboTax has lost a long time customer. I will never use Turbotax again after this fiasco. 

[Kuunda]

So I never received the card. Is there a way that I can use my account/routing number to access my card info or request a new card? Thanks for your help!

[Kuunda]

Hey is there anyway to login/request a card using the account information? Account number and Routing number?

[sahime9]

I never received a Turbo tax debit card

[sahime9]

Never received my debit card

[Mattie88]

It seems there are very many people having the same problem !  I have not got my card and I filed in February.  I called the automated line and it tells me that my card was returned !  They say that the customer service line has limited hours but they never say what they are !  Yep both my return and stimulus check monies are sitting out there in some blackhole !  Maybe one day we will get them !!

[aquarius143-]

Please help me I called both green dot and turbo. Like I never received a card and also it says my card has a block on I. Like how when I didn't have any clue about it

[Banca06]

The specialist is still talking in circles, I’m still not able to talk to anybody. This horrible service never again will i use TurboTax 

[drjayhines]

I am reading the horror stories about having never received the Turbo Tax debit card and how you need those 16 digits to get any information or even to get into the site. After spending (2) days calling, I finally got someone on the phone who sent me two links. I went in to access those links for reporting no card received and it won't accept my newly reset password. I click on the option to reset my password and it requires me to put in my 16 digit debit card number. What a farce!

 These people at Turbo Tax are holding my $2,400 stimulus money and I'm very upset. Now, I will contact the attorney general's office for New Jersey and ask them to read these statements by other people being bilked by Turbo Tax. Obviously, they have our money and have probably invested it while we all struggle to access our accounts. I don't think the people at the AGs office are going to like this, especially with a well-known name like Turbo-Tax. 

My recommendation to Turbo Tax is to set up a call line where people can get a live person, give them the information they need so they can get their debit card and access their money. Also, if you have a link where people can inquire about a lost, stolen, or never received Turbo Tax debit card, do not require the 16 digit card number to access the site and if they need to reset their password, do not require the 16 digits from the lost, stolen, or never received debit card. Obviously, everyone has not memorized those 16 digits and some have never known them  because you never sent them a debit card. Seems like an matter of fraud and I can only imagine how many people would be involved in that class action suit!

Turbo Tax, you have got to make this easier for people as you have a fiduciary responsibility. You are handling people's money so you have got to be transparent and easy to work with. 

I am expecting help from you tomorrow, Monday, and if it is not forthcoming, I will be calling the AG for my state since you did business with NJ and with California since that seems to be where your main offices are location. 

Dr. V. Jay Hines

(former Michigan Assistant Prosecutor)

[Cindy33]

I never recieved my card filed jan 27 and still nothing calling all these and no one answers

[3gziah]

I am Currently going through the same problem. I filled my tax return on 1/28 an Both my fed and state was accepted. I chose too have my money sent too me on the Turbo Tax card, Biggest mistake of my life don’t ever do that if you’re reading this. I have been waiting for months!! I re ordered a new one an it still hasn’t come. my address is correct I don’t know what’s the problem. The TurboTax specialists are useless all they tell me is too call green dot but it’s impossible too get in contact with them. SOMEONE PLEASE HELP 

[Pamela0426]

Stimulus check was deposited on last year's turbo tax card I don't have the card and can't remember the card number. Can't get anyone on the phone I don't know what to do. I'm in tears. Been going through this for a week

[Peachez626]

OMG!!! WHAT THE HELL IS GOING ON HERE! NEVER RECEIVED MY STIMULUS MONEY DUE TO THE LOW NON PROFESSIONALISM THIS COMPANY HAS FOR ITS CUSTOMERS!!!! THEY DONT CARE ABOUT US OR WHAT WE'RE GOING THRU!!! WE NEED OUR MONEY PPL!!!! I WILL NEVER USE TURBOTAX EVER AGAIN!!! I HOPE THEY FIX THIS BEFORE THEY START HAVING LAW SUITS THEIR WAY!