I am reading the horror stories about having never received the Turbo Tax debit card and how you need those 16 digits to get any information or even to get into the site. After spending (2) days calling, I finally got someone on the phone who sent me two links. I went in to access those links for reporting no card received and it won't accept my newly reset password. I click on the option to reset my password and it requires me to put in my 16 digit debit card number. What a farce!
These people at Turbo Tax are holding my $2,400 stimulus money and I'm very upset. Now, I will contact the attorney general's office for New Jersey and ask them to read these statements by other people being bilked by Turbo Tax. Obviously, they have our money and have probably invested it while we all struggle to access our accounts. I don't think the people at the AGs office are going to like this, especially with a well-known name like Turbo-Tax.
My recommendation to Turbo Tax is to set up a call line where people can get a live person, give them the information they need so they can get their debit card and access their money. Also, if you have a link where people can inquire about a lost, stolen, or never received Turbo Tax debit card, do not require the 16 digit card number to access the site and if they need to reset their password, do not require the 16 digits from the lost, stolen, or never received debit card. Obviously, everyone has not memorized those 16 digits and some have never known them because you never sent them a debit card. Seems like an matter of fraud and I can only imagine how many people would be involved in that class action suit!
Turbo Tax, you have got to make this easier for people as you have a fiduciary responsibility. You are handling people's money so you have got to be transparent and easy to work with.
I am expecting help from you tomorrow, Monday, and if it is not forthcoming, I will be calling the AG for my state since you did business with NJ and with California since that seems to be where your main offices are location.
Dr. V. Jay Hines
(former Michigan Assistant Prosecutor)
