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justine1195
Returning Member

It's been over 2 months since I did my e-file and the thing happened to me last year I never received last year's and I have not gone this years years

Why haven't I received my tax return the same thing happened last year I never received a letter but somebody has been mailboxing in my neighborhood so I don't know every time I call the IRS I never get my call answered
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3 Replies

It's been over 2 months since I did my e-file and the thing happened to me last year I never received last year's and I have not gone this years years

Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

 

First, check your e-file status to see if your return was accepted: 

https://turbotax.intuit.com/tax-tools/wheres-my-refund/

 

You need your filing status, your Social Security number and the exact amount  (line 34 of your 2020 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

 

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

 

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

 

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-pr...

 

justine1195
Returning Member

It's been over 2 months since I did my e-file and the thing happened to me last year I never received last year's and I have not gone this years years

my return was accepted the next day I already got my state, and every time I call the IRS I never get through. the same thing happen last year and I still never  got that one 

It's been over 2 months since I did my e-file and the thing happened to me last year I never received last year's and I have not gone this years years

TurboTax does not get any information at all from the IRS after you file your tax return.  No one at TurboTax knows what the IRS is doing with your return.

 

The IRS refund site is not showing information now for 2020 refunds.  It is only showing 2021 refund information, so if you try to track a 2020 refund it will tell you there is no information.

 

There have been a lot of delays for 2020  federal refunds.  Did you mail your return or e-file?

 

If you mailed it:

 

MAILED RETURNS

 

 

 

If  you mail a tax return (or a payment) to the IRS, it is a good idea to use a mailing service that will track it like UPS or certified mail so you will know it was received.

 

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. 

 

TurboTax will not know anything about your mailed return, and will continue to show “Ready to Mail” on your account.  TurboTax will not know that you put your tax return in an envelope and took it to a mailbox.  TurboTax does not get updates on mailed  (or e-filed) returns.

 

The IRS refund site is only showing information about 2021 refunds now so it will not show anything about your 2020 refund.

 

 

Or......

 

 

Did you e-file?  Did you click a big orange button that said “Transmit my returns now?”

 

When you e-file your federal return you will receive two emails from TurboTax.  The first one will say that your return was submitted.  The second email will tell you if your federal return was accepted or rejected.  If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

 

Does your TT account say that your return was accepted?  Or does it say something else—like “rejected”, “printed” or “ready to mail?”  If it does not say accepted then it was not filed unless you put it in an envelope yourself and mailed it.

 

 TurboTax does not mail your tax return for you.

 

 

If your e-file was accepted:

 

 

If you chose to have your fees deducted from your federal refund:

 

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

 

 

To call the IRS:IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".  

Then press 3 "for all other questions."

Then press 2 "for all other questions."  It should then transfer you to an agent.

 

 

TAX ADVOCATE

 

At the following IRS website, find the USA map and click on your state, and it will give you the number of your area's IRS Taxpayer Advocate.

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate

 

Also see this article for more info on how the Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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