@ImNay1 wrote:
Yes I've tried for months everyday to call SBTPG at several phone numbers and when i enter my SSN it always says number invalid and hangs up on me. And I've sent several inquiries through their web site with no answers. I even called turbo tax and they told me that a check was sent to the irs to return my refund. The irs says they haven't received it back.
SBTPG automated system may say your SSN is invalid if TPG's tool is comparing you to a 2021 return, when your situation is actually for a 2020 return.
You didn't say how long it's been since they say they sent a check back to the IRS, but if it's been a considerable length of time since they did, you may want to check with the IRS again, unless you just did so recently.
If no luck, then if you want, you can write the folks at TurboTax Corporate office. You can summarize your story and ask if Corporate will have someone reach out to you and either help you or advise you what to do.
NOTE: If you email them, do NOT post any sensitive information in your email such as SSN, DOB, etc., since the contact email is regular email, which is not a secure transmission.
if you want to contact the Intuit Corporate office, you can go to the page at the link below. Just below the page's large title, you'll see a screen-wide blue banner that prominently says:
"Do you have a question, concern, or feedback about an Intuit product or service?"
There is a "Send an email" link with an arrow. It goes to a designated person in the office of the president of Intuit, and they supposedly will assign it to the right team for review. Again, do not provide any sensitive personal info in that regular email.
https://www.intuit.com/company/executives/
