@ ImNay1 wrote:
First time they said they sent it back was Feb 3, 2022 then again they said March 9, 2022 but they sent $9259.61 was sent back but the irs sent $9634 . 61.
If it's only been a month, then maybe the IRS hasn't had time to process it. It can often take the IRS at least 2-3 weeks to issue someone a check after they received a returned refund, likely longer if it was returned to the IRS as a paper check instead of a returned electronic deposit. Allowing for time for the IRS to get it and process it, I can see it might take a month or more.
You appear to be getting information from "someone." You keep saying "they said", but I don't know with any certainty who "they"are. I thought you had not been able to speak to SBTPG. Is it SBTPG that you refer to as "they" or TurboTax Support? In any case, whomever you've been communicating with that gave you that information, you may have to keep communicating with them. This is a user community forum, and no one is going to know anything specific here.
As for the difference in amount, have you taken into the account the TurboTax product fees and additional service charge? That's a difference of $375 which is more than the usual product fees even with the additional 39.99 service charge (44.99 for California filers) for that payment option.
What product did you use, and was it a "Live" product or regular "non-live" product? Were there both Federal and State returns? Any add-on options like MAX?
If there is a discrepancy in the amount of fees charged; i.e., if you were not supposed to have total fees of $375 (which seems high even for something very expensive such as "Live Self-Employed"), you would need to discuss any fee issue with TurboTax Support.
TurboTax Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
