@ImNay1 wrote:
My turbo fees where being taken out. Now we are talking about my 2020 tax refund. They finally released it January 16 2022. And turbo card rejected it because my husband's name wasn't on it. But now Noone will answer my calls nor my requests for help.
If you paid your TurboTax product out of your refund, the refund first goes from the IRS to an intermediary bank where the fees are subtracted. That process is handled by a company SBTPG. That intermediary bank then sends the rest of the refund to your account (bank or card) in a second direct deposit. If your card refused the deposit, the card's bank would send it back to SBTPG's bank, which will in the usual circumstance send you a check in postal mail. Occasionally SBTPG might send it back to the IRS, but that's less common.
Maybe you've already been trying to reach SBTPG. I don't know who you're referring to above as "no one."
You could try the SBTPG refund lookup tool, but I think it's only for 2021 returns at this point in time, so it may not find anything.
https://www.sbtpg.com/
I'd try phoning first, but others have said they are not so easy to get. But SBTPG also has a help page which says: "Have questions about a tax filing from last tax season or earlier?"
https://help.sbtpg.com/hc/en-us/articles/115001743988
Scroll down a little on that page.
