I ordered my card on the 31st why have I not received it yet

[BrandiLO]

Once you’ve signed up for a Turbo® Visa® Debit Card, it’ll be delivered in 5-10 business days (remember: Saturday, Sunday, and official holidays don't count as business days). If you have one from last year, you will be sent a new one. Your refund will be loaded to that card once the refund is approved and the IRS schedules a deposit date. For more information, please click here. To find your direct deposit date, please track your refunding by clicking this link.

[Jeromym]

Yep, ordered mine on January 17. Never got it. Also applied for the refund advance. But turbotax said I didn't. That's the only reason I got that card, otherwise I wouldn't have. Requested a new one last Thursday. Haven't received that one yet either.