I completed my California state tax refund on January 30th and efiled. Why is it still have pending status throughTurboTax?

[Hackodo]

Hi all,

Has TurboTax resolved CA tax pending issue? Thanks.

[latina_diva619]

I literally am on the phone with them now and they have no clue or frankly they do not care.

they keep saying that CA has not pulled the files. When I called the CA tax office I was told they have no record of my taxes even getting filed. So frustrating.

[roadwarrior101]

If I file directly with the FTB, will it cause issues if TurboTax later tries to file on my behalf?  I can't see any area where I can cancel my order or stop them from doing this.

[johnmcw]

As far as filing with CalFile,  There seems to be a problem with the $300 that can be claimed on line 10b of the IRS form.  CalFile does not have any way for you to back that money out if you claim it on your IRS if you itemized CA but used Standard on the IRS.  This will end up giving you a higher refund from California, which California will come back later and Audit you to get the money back plus penalties and interest. 

TurboTax is really muddying up this years state returns.

[Carpam30]

My original post 2/17/21

My CA state tax is stuck in a pending status. Having reviewed the hard copy of the federal and state forms, there appears to be a system glitch.  

Form 1040 Part II Adjustments to Income - Line 22 = $0

Form 540  Line Section C – Adjustments to Income from federal Schedule 1 (Form 1040) is pulling in a dollar amount of $300 from Line 22 of Form 1040 to Line 22 of Form 540

If there is a $0 amount on the federal form, should a $0 amount pull into the state form?  Where is the $300 pulling from?  Would this be the reason why the taxes have not transmitted to the FTB?

Post 2/18/21

I would also like to add that prior to submitting my documents.  The state Form 540 would not cycle through the review process It keep pointing to form 2106.  It wanted me to review.  The form had nothing to do with my tax situation.  I logged on to a few communities and learned that others were having the same issue with the mentioned form causing folks not to be able to cycle through review.  I deleted the form and was able to cycle through.  

So, I believe there is something wrong with the coding and forms in the Turbo tax site.  This along with what I mentioned have nothing to do with the consumer.  It is all Turbo tax.

2/18 - Email to Turbo Tax

Hello:

There appears to be a glitch in the Turbo Tax online site software.  This is not an isolated issue as users across the country are reporting  impacts.

My CA State Taxes have been pending for a week.  I'm confident that it is a glitch on Turbo Tax part (see the attached).  I recently visited the Turbo tax community and noticed that Turbo tax is not taking ownership of this issue and has released two statements placing blame on the consume which is not fair.

When will the issue be addressed and resolved?  

2/18 Response from Turbo Tax

Thu, Feb 18 at 10:23 AM

Thank you for your email, I have copied the office of the president; an expert will look into your state pending status. I am confident this will get addressed.

Sasan

[AJTack]

California FTB has not received our taxes.  
No!  Turbo Tax is not assisting us as they say it’s the States issue. Totally a lie!  They act like they could not careless.   It’s not the State I contacted the state, my taxes have not been even filed according to the CA state.  Its an issue on the “electronic” form that is on TTax.   I received a “bot” e mail from Turbo tax telling me I should hear from them with the issue on my state taxes within 24-48 hours.     I KNOW there is an issue and TTax has to fix it as they created it, it’s in their system or refund my money.    Then I need advice on how to file.  If I print the forms I am assuming the “mistake” would still be on them?? Or do I start again and e file with the CA FTB?  If that’s even possible.  Any advice would be helpful as I am sure there’s 1000’s of us been misinformed and mistreated by Turbo Tax. Not even acknowledging the error,  never mind fixing it........ABSOLUTE DISGRACE

[some]

I just filed my CA state tax with FTB. My tax is relatively complicate but it didn't take long to finish it on FTB website for FREE. Basically, if you already have your federal forms, it's very simple to file it on FTB. It will guide you to enter the amounts from your 1040 form.

Turbo Tax charged me for $40 to file my CA state tax. They not only did nothing for my CA tax but delayed my return.

While I was doing my state return, I noticed Turbo Tax was doing my CA state tax wrongly these whole years. I was paying extra $300-$400 to CA for the amounts that were not taxable by CA. It seams, so far, I lost a lot by using Turbo Tax filing my CA. Who knows if they are doing my Federal tax correctly or not!

I'm going to call them and ask them for a refund on my CA return. If they don't refund me, I dispute the charges through my credit card.

This was the last time I used Turbo Tax!

[AJTack]

Thank you some!  
I shall try to do the same.  
Turbo Tax needs to refund us all $40.

I will never use this service again. 

[latina_diva619]

I want to cancel also, but you are right no place to do it. 

I was thinking of printing them and mailing them.  I am not sure what I am going to do yet. 

[Carpam30]

You should make sure it is correct before trying to mail.  If there is a problem, you will be sending a return to the state that will be rejected for more information. 

I worked for H&R block for 5 years.  This type of things happens a lot to the point that it is best to not file early because the most organizations test in a testing environment and not live.  So, issues don't often happen until the "go live."  Once presented, the glitches are addressed and those who access the system later don't have the issues.

I'm waiting for Turbo to fix the glitch on their own or reject to me to fix.  I will determine then if I want to proceed or file directly on the state site.  

[juarezjx]

I'm having the same problem.  Filed with TurboTax on Feb. 3rd.  Federal accepted on Feb. 12th.  Absolutely no update from TurboTax on the State filing, still in Pending.  The return has not been accepted by CA.  You can also check CA status here: https://www.ftb.ca.gov/refund/index.asp

[HB88]

Update:

As some of you know I received the same generic response from Jeremy....

That did not sit well with me so I sent a response and included the CEO and VP again....

This time the response was for more personal and not a canned message....

Here is what I can tell all of you in the same boat as myself....

Turbotax is working on proper instructions and will have something to us by the end of the week. Now not everyone will have the same response as there is a million different things which can be wrong but they are working on it and we just have to be patient....

Did they take accountability and apologize, No, and I made it clear to them the lack of clear communication was a big problem. But rest assured they are well aware of it and have a mitigation plan in place.

[meerkat]

Just today, if you launch TT, there is a huge turbox tax CA update (with time stamp as Feb 17, alought was not available until today), unlike the normal patch update, which is smaller.

Not sure if this fix issue for upcoming new e-filing, but I highly doubt it will fix the ongoing ones like us, in pending state.

[juarezjx]

Thanks for the information.  This sukcs

[HB88]

Update:

As some of you know I received the same generic response from Jeremy.

That did not sit well with me so I sent a response and included the CEO and VP again.

This time the response was for more personal and not a canned message.

Here is what I can tell all of you in the same boat as myself.

Turbotax is working on proper instructions and will have something to us by the end of the week. Now not everyone will have the same response as there is a million different things which can be wrong but they are working on it and we just have to be patient.

Did they take accountability and apologize, No, and I made it clear to them the lack of clear communication was a big problem. But rest assured they are well aware of it and have a mitigation plan in place.

Just be patient