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I applied for the refund advance and now my return has been accepted, but I haven't received anything regarding the advance.

Who did your sister use

I applied for the refund advance and now my return has been accepted, but I haven't received anything regarding the advance.

So, I talked to someone at the bank and they said they aren't actually the bank. They're just the call center and can only give the information that's on the screen. 

AkinaLO
Intuit Alumni

I applied for the refund advance and now my return has been accepted, but I haven't received anything regarding the advance.

There is a solution that seems to be working for some users. Please take a look at the following thread for the steps. 

When I try to finish my taxes, this is what I get: Something changed in your return

 

 

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I applied for the refund advance and now my return has been accepted, but I haven't received anything regarding the advance.

Is anyone having issues logging into their credit karma account now?

I applied for the refund advance and now my return has been accepted, but I haven't received anything regarding the advance.

Same here

Been round and round for over 8 hours with Turbo tax and Credit Karma and I have gotten no where

Diorj
New Member

I applied for the refund advance and now my return has been accepted, but I haven't received anything regarding the advance.

How did you get past the error message it was giving everyone?

AkinaLO
Intuit Alumni

I applied for the refund advance and now my return has been accepted, but I haven't received anything regarding the advance.

We are aware of this issue, and we are currently working on a solution. Some users have successfully used the steps listed below in the following thread. We will post an update once we find a solution. 

When I try to finish my taxes, this is what I get: Something changed in your return

  

@Laura913

@Diorj

 

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I applied for the refund advance and now my return has been accepted, but I haven't received anything regarding the advance.

I was accepted on the 21st so I've been waiting 7 days and still nothing.  I have not even received an email about it at all.  Plus, they claimed that 41% of people would have money deposited in 1 hour and 99% in the first day.  Obviously that is not true.  I have written an email to a large law firm in my city (Milwaukee) that deals with alot of class action lawsuits and I am waiting to hear back.  I believe that this ordeal is ideal for a class action lawsuit for many reasons but I'll have to see what the experts say.  If it moves forward I will make sure to post about it.  I am sure the law firm will be able to track down everyone affected though.

I applied for the refund advance and now my return has been accepted, but I haven't received anything regarding the advance.

Also..... Where did you see your pre-approval amount because I didn't see that anywhere when I applied.  Was it in an email after applying? Or on the webpage during application?

I applied for the refund advance and now my return has been accepted, but I haven't received anything regarding the advance.

That is very useful information, thank you!  I had been looking for that information because I figured the bank issuing the loan would be the best place to get answers.

I applied for the refund advance and now my return has been accepted, but I haven't received anything regarding the advance.

Who told you money was sent on the 24th?  Your the first person I have seen that has been told anything about money being sent.  Have you received it yet?

I applied for the refund advance and now my return has been accepted, but I haven't received anything regarding the advance.

I was given an approved advance refund amount while setting up the CK Money Card account.

I applied for the refund advance and now my return has been accepted, but I haven't received anything regarding the advance.

Where are they getting the email from on the page that says "residency info"? It has my correct phone number and address but the email is from a job i worked at least 9 years ago ! I think that's the problem is everyone else's matching?                                                                                                              

I applied for the refund advance and now my return has been accepted, but I haven't received anything regarding the advance.

That rep is full of crap because I was accepted by IRS on the 21st even though everyone says they would not start accepting till the 24th.  I don't know what to say to that other than mine was accepted on the 21st and I have proof.  Plus I have seen other people post saying they were accepted on the 21st as well.  Anyways..... That's 6 or 7 days ago and I still have not received any money or any information about it so the time frame that rep gave you is just more lies.

I applied for the refund advance and now my return has been accepted, but I haven't received anything regarding the advance.

Really?? Lucky you! I was approved before you and still nothing

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