How do i reorder a lost card

[Chal215]

I lost my wallet with my turbo card and alot of other things can I please cancel my card and order a new one thank you

[CassLO]

@Chal215 Please see this link, for assistance with a lost card: HOW TO REPORT YOUR CARD LOST OR STOLEN 

You may click here for the customer care phone number. When you call the number follow the steps below :

1. Listen to the recording 
2. Press 2 to continue using the automated system.
3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)
4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1
5. Press 2 for the option of " have not yet received your card".
6. Next you will be prompted to enter your social security number, zip code, and birth date. 

[Ed0322]

Hi my name is Eduardo and I last my card can y'all send me a new one

[mesquitebean]

---

@Ed0322 wrote:

Hi my name is Eduardo and I last my card can y'all send me a new one

---

This is mainly a user community forum.  The Turbo Visa Debit Card is handled by that card company, not TurboTax Support.

If you previously have signed up for online access to your card at the Turbo Visa Debit Card website, see this method to report a card as lost:

https://turbodebitcard.intuit.com/help-faq-s#howtoreportlost

Otherwise, you can try this to report your lost Turbo Visa Debit Card:

Phone their customer support at  (888) 285-4169.   The automated system will ask for the 16-digit account number (if you know it).   If you don't, it will ask for your SSN, but don't enter it.  Keep listening.

One of the choices is "to report a card as lost, stolen, or never received."  Choose that.

On the next menu listen to all the choices, then choose the one for "lost".

[Resen_los]

How do I reorder a turbo debit card

[CassLO]

@Resen_los If you lose your card or believe it to be stolen, log in to report it lost/stolen. You may also call, If it is past 10 business days and you have not received your card, please click here for the customer care phone number. When you call the number follow the steps below :

1. Listen to the recording 
2. Press 2 to continue using the automated system.
3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)
4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1
5. Press 2 for the option of " have not yet received your card".
6. Next you will be prompted to enter your social security number, zip code, and birth date. 

When will I receive my Turbo® Visa® Debit Card?

[honey272381]

How do I re order a lost card 

[JeanneLO]

@honey272381 please scroll up to see CassLO response regarding a lost card or if you never received it in the mail.

[Jerik1559]

Lost my card

[CassLO]

@Jerik1559 If you lose your card or believe it to be stolen, log in to report it lost/stolen. Or, you may click here for the customer care phone number. When you call the number follow the steps below :

1. Listen to the recording (you cannot skip it) 
2. Press 2 to continue using the automated system.
3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)
4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1
5. Press 2 for the option of " have not yet received your card".
6. Next you will be prompted to enter your social security number, zip code, and birth date. 

[DaishaM565]

How do I reorder a debit card if my account is blocked and I can’t log in on the app due to be losing my card 

[AkinaLO]

You will only need your account number which should be on your tax return. If you lost your card, log in to report it lost/stolen.

[Rhine840]

When i called an Indian man asked for my SSN birthday, phone number, and home address.. Is this normal when requesting a new card?

[AkinaLO]

Your information has to be verified in order to share sensitive information about the arrival of your card.

[Purgolder78]

I need a new card so I can have access to my money