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Level 3
May 7, 2022
Question

February return still not received.

  • May 7, 2022
  • 6 replies
  • 0 views

I know there is nothing that turbo tax can do but I am wondering how bad it is among users.  Anyone over 6 weeks and waiting for a return give a thumbs up.  Anyone that received theirs place a Commet.  

6 replies

Level 15
May 7, 2022

did you mail or efile? 

Level 15
May 7, 2022

You are much less likely to receive responses from users who already received their refunds, since they are less likely to be perusing this site if they are done.  

 

If you mailed your return you can expect it to take a number of months for processing.   If you e-filed, there have been delays for various reasons, including many mistakes made with the recovery rebate credit and/or the child tax credit.

 

Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

 

You need your filing status, your Social Security number and the exact amount  (line 35a of your 2021 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

 

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-problem-should-i-be-worried

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Level 2
May 19, 2022

why if a third pary bank is handeling the fee does turbo tax try and take it out of my account

kemo1aAuthor
Level 3
May 7, 2022

Efile.

Level 2
May 7, 2022

Hello I am requesting a confirmed answer to where is my 2020 federal return the amount $856.00 please respond to me via my email address [email address removed]

 

 

DoninGA
Level 15
Level 15
May 8, 2022

@MKTILLERY54 wrote:

Hello I am requesting a confirmed answer to where is my 2020 federal return the amount $856.00 please respond to me via my email address [email address removed]

 

 


Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

 

Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.

 

You will have to contact the IRS for the status of the 2020 federal tax refund.

 

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.
Or you can contact your local IRS office. See this IRS website for local IRS offices - http://www.irs.gov/uac/Contact-Your-Local-IRS-Office-1 or call 1-844-545-5640 to set up an appointment
Or you may want to contact a Taxpayer Advocate in your area. See this IRS website for Taxpayer Advocate in your area and a toll free number - http://www.irs.gov/Advocate/Local-Taxpayer-Advocate

Level 2
May 17, 2022

Never using turbo tax again. They are scamming people.

Level 2
May 17, 2022

I have not received my refund either.  The IRS is showing it was deposited into my account in March.  There is nothing there.  I cannot even get through to a live person to find out what is going on.  I filed a claim with the IRS.  I will never use TT again. 

Level 2
May 19, 2022

i filed

february 15 and will not be getting my refund until may 26.  they tried to take their fee out but there was no money in the account.i told them that they did it anyway cost me25$ now they say they will try again on the 20yth. what dont they uunderstand? there will be no money in the account until the refund hits on May 26th but it will cost me another 25$

Level 15
May 19, 2022

@shakeyz2 Have you called to have the payment deferred?

 

Did you choose to have your TurboTax fees deducted from your federal refund?  Is your refund taking an unusually long time to arrive?  Or was your refund seized to pay a debt you owed? if so, you signed an agreement that says TT can withdraw its fees from your account.  TurboTax would have sent several emails to you before they took the money out of your account.

https://ttlc.intuit.com/questions/1901364-why-was-my-bank-account-auto-debited-for-turbotax-fees

 

 

Turbo Tax says......

We understand that these are unprecedented times and we’re committed to helping our customers who are experiencing hardships. If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Level 2
May 25, 2022

Turbo tax should have warned us that our refunds were at risk of being held by months!!!  TT has let my family down and now they r going to take almost $300 from my account bc they did not prepare for this mess. If they debit me before I get my refund I will never use TT again and I will tell everyone I know and anyone who will listen to drop TT, Intuit, Quckbooks and whatever else I find out they own. This is outright fraud, misrepresented promises, incompetence and inept management of their customers! Do not discount how much time unhappy customers that TT has been predators of that are willing to put in to ensure their stock price plummets and they fail as a company.