Efile state fee

[dianastephens83]

I tried efiling this year and it would not work. So, i mailed in my returns, but was charged 19.99 for efile state I could not use. I need that refunded. 

[CassLO]

TurboTax Online has always charged a tax preparation fee – not an e-filing fee – to prepare and file federal and state returns. E-filing is included for free.

The same tax preparation fee is charged if you e-file your return or print and mail it in.

TurboTax Products and Pricing

[DanKeeney]

That is a terrible answer, because it's just not the case. If you print and mail your state return, there is no fee added. If you efile the state return, there is a fee.

[kayca_ks]

My packaging for Deluxe says state efile is $19.99. When I try to pay with my credit card it tries to collect $24.99. What do I do about that?

[SForrestLO]

@kayca_ks

Our website states the Efile fee for state is $24.99.  Did you purchase this from Turbo Tax?

Please visit our website below. Click on the 1 State Download hyperlink under the Deluxe Edition for more information. https://turbotax.intuit.com/personal-taxes/online/deluxe.jsp

What is included in TurboTax CD/Download Free Federal E-file Included

— Free e-file of your federal tax return is included with your purchase of TurboTax CD/Download. E-file Multiple Returns

— Prepare and e-file up to five (5) federal tax returns at no additional cost. (This is the maximum returns limit set by the IRS.) E-file State Return(s)

— E-file your state return(s) for only $24.99 per state return.** You may e-file up to three (3) state returns per federal tax return. or Print and Mail Your Return(s)

— Print as many copies of your federal and state returns as you need for free when you purchase TurboTax CD/Download.

[Prattster1]

Same thing happened to me.  I paid the fee to electronically file, but it wouldn’t work so I printed and mailed the forms.  

How do I get reimbursed for this charge?

[DawnC]

No, because we don't charge an e-filing fee in TurboTax Online.  When you pay for TurboTax Online, you're charged a tax preparation service fee. The prep fee is charged whether you e-file or print your return.

If your tax return is rejected, you can either fix the rejection and try e-filing again or file a paper return instead.

Related Information:

• Does your unconditional 60-day money-back guarantee apply to TurboTax Online?
• How do I fix a rejected return?
• When a tax return can't be e-filed no matter what you do
• Our TurboTax Satisfaction Guaranteed refund policy

@Prattster1