Skip to main content
Level 2
January 26, 2020
Solved

Checking refund status

  • January 26, 2020
  • 9 replies
  • 5 views

After I e-filed my taxes. It's saying on IRS that my information doesn't match when it most certainly matches. What could be the problem?

Best answer by VolvoGirl

The IRS doesn't open until tomorrow Jan 27, 2020 unless you got in an early test batch.  Your return might still be pending on Turbo Tax.

 

You can check your efile status here     

https://turbotax.intuit.com/tax-tools/efile-status-lookup/   

 

When you efile you get back 2 emails.  The first email only confirms the transmission.  The second email says if the IRS (or state) Accepted or Rejected your efile.

 

 

9 replies

Level 15
January 26, 2020

Did you get an email telling you that your return was accepted?

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Level 2
January 26, 2020

Just from turbo tax because I just did them last night . So I wanted to be sure the information would work. I never had a problem before . So it's not approved yet but processing. But the information should go through and work

Level 2
February 3, 2020

Hi! May I just ask how long would it take to receive the check in the foreign country like Philippines? 

Level 13
February 3, 2020

The IRS states that if you have not received your refund in a foreign country within 45 days, to call the IRS International Call Center.  Please see the link below:

IRS Tips for Receiving a Refund for Taxpayers Abroad

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
Level 2
February 10, 2020

I am currently having the same issue i filed on January 28th an both were accepted but it wont let me track my refund because its saying my information doesnt match. 

Level 13
February 10, 2020

When checking on the status of your refund at the IRS Where's My Refund (WMR) site, you may get the message: We cannot provide any information about your refund. 

 

You might receive this message because:

  • Your e-filed return was accepted (received) by the IRS less than 24 hours ago. Wait at least 24 hours after acceptance before using WMR.
  • Your return is still pending.
  • You never e-filed. You can quickly find out if you did by checking your status.
  • If you don't see a status, go through the TurboTax File section again. Be sure to go all the way to the end and select Transmit my returns now.
  • You mailed your return less than 4 weeks ago. Paper-filers should wait four weeks before using WMR.

Please click Why is there no record of my return at Where's My Refund (WMR)? to learn more.

https://ttlc.intuit.com/community/refund-status/help/why-is-there-no-record-of-my-return-at-where-s-my-refund-wmr/00/26435

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
Level 2
February 15, 2020

I will like to know how long will my state tax will. Take to deposit i fill 2/7/2020 

Level 15
February 15, 2020

Each state handles it's own refunds and therefore the processing times can vary.  Please select your state from the TurboTax FAQ How do I track my state refund? for tracking instructions.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
Level 2
February 19, 2020

I've been trying to check my refund and it keeps saying info incorrect I enter everything correctly multiple times and still popping back wrong did anybody figure out why

Level 13
February 19, 2020

The IRS states:

 

WHERE’S MY REFUND STATUS BARS DISAPPEARED

"We have gotten many comments and messages regarding the IRS Where’s My Refund Tool having your orange status bar disappearing. This has to do with the irs.gov where’s my refund site having too much traffic and lagging. This is causing images not to display and information about your federal tax return to not show up. This has happened every year since the tool was first available. This has nothing to do with you being flagged or your return being denied. Status Bars Disappeared for many Americans who filed early.

This also can have to do with your browser settings as well as your cache. Please try using a different browser such as Chrome or Firefox. Also, clear your cache in your browser settings."

When checking on the status of your refund at the IRS Where's My Refund (WMR) site, you may get the message: We cannot provide any information about your refund. You must wait at least 24 hours after you get the acknowledgment e-mail that your tax return was received by the IRS.

 

You might receive this message because:

  • Your e-filed return was accepted (received) by the IRS less than 24 hours ago. Wait at least 24 hours after acceptance before using WMR.
  • Your return is still pending.
  • You never e-filed. You can quickly find out if you did by checking your status.
  • If you don't see a status, go through the TurboTax File section again. Be sure to go all the way to the end and select Transmit my returns now.
  • You mailed your return less than 4 weeks ago. Paper-filers should wait four weeks before using WMR.


Please click Why is there no record of my return at Where's My Refund (WMR)? to learn more.

 

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
Level 2
March 3, 2020

I filed over two months ago and It shows it’s approved for my federal I already got to stay over three weeks ago and it shows it’s just pending but it doesn’t show any of them I recite the three little things when it states that you’re going to get it in your account this is processing and I have no idea what’s going anyone else have this problem

SForrestLO
Level 11
March 3, 2020

This is normal. It can take anywhere from a few days to 3 weeks to update. Until the IRS starts processing it on their own, you may not find record of it or the website may say that you have put in incorrect information when tracking your federal refund. As your return moves through the system, the status of it will be updated. Continue checking the Where’s My Federal Refund tool for updates. Updates are made daily, usually overnight.

 

What does pending mean. https://ttlc.intuit.com/community/return-status/help/what-does-pending-mean/00/26331 Please use this link to track your refund from the IRS. https://www.irs.gov/newsroom/use-the-wheres-my-refund-tool

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
Level 15
March 26, 2020

The return was accepted on 2/20 and the refund status remains "in process".

What do you suspect is the issue?


@mdsommer0308

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.

Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 20 of your Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

On the IRS site you are also offered the use of an app called IRS2Go

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-problem-should-i-be-worried

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Level 2
April 22, 2020

I haven’t got my check what’s going on it’s been almost a month and I’m not working now so please give me a call of what’s going on 

DoninGA
Level 15
Level 15
April 22, 2020

@Leonel617 wrote:

I haven’t got my check what’s going on it’s been almost a month and I’m not working now so please give me a call of what’s going on 


To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

Level 2
May 10, 2022

Where is my state refund?

Level 15
May 10, 2022

@AR63 wrote:

Where is my state refund?


Some states are fairly quick with refunds, while other states can take a long time processing returns--even several weeks--as they crack down on detecting fraudulent returns or cope with staff shortages after Covid, etc.  

 

Of course, you first need to be sure it was successfully filed.  Here's how:

 

If you efiled, be sure your efiled state return was accepted.  If you used Online TurboTax, you can check by looking at the Tax Home in your Online account.

 

Or did you choose to file by mail instead?  TurboTax does not mail it for you.  If you chose that method, you have to print, sign, date, and mail it.

 

The FAQ below tells how to check on a state refund and has a link for your state.

 

TIP:   While you're at your state's tax website, also look for a statement or FAQ that may say about how long it takes to get a refund in your state.   Many states have such information on their websites.

 

FAQ:  How do I track my state refund?

https://ttlc.intuit.com/community/refund-status/help/how-do-i-track-my-state-refund/00/25571

Level 2
May 10, 2022

Same