Cannot File My Return & Cannot Talk To Human: Refund Requested

Forum|Forum|4 years ago
April 21, 2022
2 replies
0 views

Hello -

So evidently there are exactly zero ways to contact a human at TurboTax. Red Flag #1.

My return was declined because 6-digit pin not entered. Was not asked for 6-digit pin, but was asked to create some new 5-digit pin.

I did hunt down the 6-digit pin and entered that and refiled. The return was again declined.

So I called the IRS number involving pins and the recording said it can take up to 180 days to process a new pin.

I would really like a human to help me sort thru this and make sure I have to wait 180 [likely more] days for my refund.

Since there is no way to get a human, I want to make sure my TurboTax account is canceled with no money due, and I will find a human locally.

Please advise how to make sure the order is canceled.

P.S. sorry for all the "emotional incontinence" directed at your POS worthless AI phone tree.

TurboTax Deluxe Online

fanfare

Level 15

@RicoWarner

presumably you hunted down the six-digit PIN by finding the letter the IRS sent you. You can't e-File without it.

The IP PIN and the self-select PIN are two different things.

don't enter a five-digit PIN for authentication if you don't have one.

If your 2020 return was delayed, entering AGI = zero may get your e-File to go through.

RicoWarnerAuthor

Level 2

I am just trying to figure out how to cancel order at this point.

RicoWarnerAuthor

Level 2

Since fees coming from my federal return, how does TurboTax get paid?

Also, I just have pin from last year, and did not receive anything else. Is there some way to do something to replace it with IRS that does not take 180 days [yes, their message says it can take 180 days to replace your pin].

Update: I did [finally] find a way to get PIN resent w/o waiting months for IRS to reset it.

Thanks to everyone here attempting to do Turbo Tax's customer service job.

Still have not received refund, though return accepted and Turbo Tax said refund coming soon [month ago] still cannot get help from Turbo Tax. Have posted another query on this new issue.