Can't enter my w-2

[MarilynG1]

If you're using TurboTax Desktop, in the Federal Taxes tab,  go to Wages & Income > I'll choose what I work on.  On the 'Your 2025 Income Summary' screen, go to 'Wages & Salaries' and choose Update.  If you added (or tried to add) a W-2, the next screen is 'W-2 Summary'. 

Click 'Review' to open the W-2 entry boxes.  Add or edit any info you need to, using your W-2 for reference.

@tinyclem 

[JonathanK]

For what it's worth, I was able to fix this by completely uninstalling TurboTax for the current and previous years, both via the TurboTax uninstaller on the Windows add/remove programs screen and via the "force uninstall" instructions at https://ttlc.intuit.com/turbotax-support/en-us/help-article/diagnostics/forcefully-uninstall-turbota... , and then reinstalling.

[neithbrad]

the system is saying it hit a snag and to revisit something prior, and won't let me enter my new w-2's. how do i proceed?

[CatinaT1]

Are you using the online version?

Sounds like something got stuck. You can try these things:

• Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
• Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
• Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
• Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
• Restart the Browser: Close all open windows of your browser entirely and then reopen it.

Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.

[user17752548254]

I can only enter the EIN.

I cannot enter any other information on the page ( aside from the drop down state)

[DawnC]

You can skip the import screen - hit the CANCEL button.   Manually enter the w-2.   Navigate to the W-2 section:

• TurboTax Online/Mobile: Go to the W-2 screen under Wages & Income.
• TurboTax Desktop:    Go to Federal Taxes.    Go to Wages & Income.   Under Wages and Salaries, select Start or Update next to Wages and Salaries.

At We'll start with your W-2, select Work on my W-2 and Continue.

If you land on the Your W-2 summary screen, select Add a new W-2.

1. ************Leave the employer ID section blank and Continue.
2. **********Select Type it in myself.

 @user17752548254   

How do I manually enter my W-2?