Bought a 2nd copy of Fed

[jchedotte10]

Won't let me enter second product key even after deleting first copy of downloaded TT program.

[xmasbaby0]

Why are you trying to install a second copy?   If you have the idea that you can e-file more federal tax returns by putting in a second copy, you will not be able to do that.   The five federal e-file limit is an IRS limit, and installing a second copy of TurboTax will not defeat that limit.  If you have more than five they have to be filed by mail.

And if you already have a copy of desktop software installed and want a higher version then you can simply upgrade the version you have and pay the difference for the upgrade.

[jchedotte10]

I had a different State to file in and am a dork and didn’t realize you could do more than one Federal filing on a copy of the product. So now that I have already paid for a second copy, I was hoping to avoid it going to waste and also having to pay for a separate state filing. Appreciate any guidance you have for my novice self. Thank you!

[xmasbaby0]

Talk to customer support to see if they can adjust the billing.   If you needed software for a second state all you needed to do was download an extra state program--which would have cost $45.

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[jchedotte10]

Thank you for being an amazing human being! Truly appreciated!