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@CandyShay Please try this workaround until we are able to get this issue resolved. Thank you for your patience as we continue to work on this issue.
This is a known experience, and we are working to resolve it. It is related to your e-mail. Here is a possible workaround by a Community user.
If these steps don't work for you, please see this Help Article for further updates.
that email request update link isn't working. Please fix.
Thanks for bringing this to our attention. We are currently aware of this issue and are working on a solution. We will post an update once we find a solution.
Do you have to relink?
If the link provided above is not working for you, please try to try to clear your browser's cache and delete cookies.
We are aware of this issue and hope to have a resolution soon. Thank you for your patience.
Change your email on credit karma then verify it then go to turbo change your email to the same thing and verify it. I also had to change my name on credit karma to exactly what was on my taxes even the middle initial, go a step further and make sure the phone numbers are the same as well to be safe, hope this helps I believe this is the fix both these things combined. My emails were the same on both but when I just started fresh with a new one and fixed my name it went through. If it picks up where you left off and says the same message just do it one more time.
refer to my message I believe it can help
I have done this about 5000 times, IT DOES NOT WORK!!! I have tried every single thing that has been suggested on here. I have changed my username. I have changed my password. I have made sure my name was correct. I have done EVERYTHING AND I AM SOOOOOO DONE!!!!
Didn’t work for me.
Thank you for being patient while we work on fixing this. The issue should be resolved. Please give it another try today. Would you reply to this post and update us if you were successful or not?
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