AGI

[debbie_3255]

My 2020 return has been rejected due to what they claim is an incorrect AGI.  I have double-checked the amount several times and it is correct.  In years past I have used Turbotax but have not e-filed, rather I've printed the return and mailed it in with payment.  This year I chose to e-file and submit my direct deposit information.  Is the reason my return has been rejected due to my not e-filing in previous years and it doesn't recognize the AGI?

[xmasbaby0]

  If it was rejected for AGI—-be aware that many 2019 returns took so long for the IRS to process that your 2019 AGI might not be in the IRS system.   Try using zero instead.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

If filing with zero is rejected then file again but select the option that you did not file last year.  The IRS does not see that question and it will allow you to e-file with no AGI question.

[Valival]

Many people ask that question. TurboTax is giving some options to try... such as using a PIN instead of previous year AGI, or other remedies. TurboTax is also stating that some problems are internal to either IRS, Fed gov, or State and may not be able to be fixed. Last resort option is to paper file your tax return.

Many people keep entering the correct 2019 AGI and E-filing, but it keeps getting rejected. It won't hurt to keep trying many times to indirectly reset the glitch (if it is a glitch). Fix your return on TurboTax. Or go to Review. Enter your identifying info such as your 2019 AGI or Identification. Enter an intentional wrong number such as $0.00 AGI. E-file. The tax return is rejected usually within 12 hours. Go back into TurboTax and Fix or go to Review. Now enter the correct information, such as your correct 2019 AGI. Now E-FILE your tax return. IRS accepts your tax return. It doesn't make much sense, but some people have reported success basically by intentionally creating a new IRS reject code or the same reject code but with a different value entered in and fixing it again. Keep trying something different. It doesn't hurt to have your tax return rejected 10 times. It only takes a day or so to try many times. Maybe later an update will fix the numerous issues with 2020 tax software. Last resort is paper file.

[Valival]

Also, if you Amended your 2019 tax return and corrected/amended your 2019 AGI, TurboTax says to use your incorrect 2019 AGI to identify yourself when E-filing 2020 tax return. It says not to use your amended 2019 AGI. If 2020 tax return keeps getting rejected, try the entering $0 method.