PATH Act & “5 Days Early”

[mesquitebean]

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@ seniorpublicrelationsdirector wrote:

I E-FILED MY TAX RETURN ON FEBRUARY 12,2025 AND IT WAS ACCEPTED BY THE IRS ON FEBRUARY 15,2025 I CHOOSE TO RECEIVE THE REFUND FIVE DAYS EARLY AND ON MY TURBOTAX TIME LINE ITS NOT SHOWING A DATE JUST YET THEN I CHECKED THE WHERES MY REFUND AND NOTHING IS SHOWING AND MY TRANSCRIPT IS BLANK WHEN WILL I GET MY REFUND? 

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What does "nothing is showing" at the WMR site mean?    Does that mean the IRS "Where's My Refund" tool showed the following:  "The information you entered doesn't match our records?"

https://www.irs.gov/wheres-my-refund

You stated that your efiled return was accepted.   So if the IRS tool is not finding your information at all, here are some tips:

• Be sure you enter the correct tax year, SSN, and filing status.
• Be sure you are using only the Federal refund amount.   Do not include any state refund or any total refund or net refund (Fed and State) that TurboTax may have provided on a screen.  TurboTax can make that total refund screen confusing.
• Look at your actual Federal return to get the Federal refund amount to use in the WMR tool, i.e., your Form 1040, Line 35a.

• If the IRS WMR tool is not finding your information, you can also try phoning the IRS refund hotline, again using the figure from Form 1040, Line 35a. I've seen it work for some users when the WMR tool didn't.  800-829-1954

[dcassaday]

The issue is actually with TurboTax and IPI. 

IPI, Intuit Payments Inc, has a known issue that's causing two different 5 Day Early orders to be processed to a customer's account. This creates a small discrepancy in the refund that the IRS sends to IPI (Cross River/SB) and the amount they send to the customer's bank account. 

Then, IPI will send customers checks for the difference. The issue is, these checks are being returned. 

The fact that Intuit knows that this is an issue yet still hasn't stopped this from happening is CRAZY work. 

If any customers of TurboTax see this, you must file, in writing, a dispute with Intuit, INC: 

Intuit, INC
ATTN: 5DEE Inquiries
2535 Garcia Ave
Mountain View, CA 94043

You can find this info in the Early Refund Processing Agreement if you download your 2024 Tax Return through your TurboTax account. 

The issue (and where a serious class action suit is going to take TurboTax down) is that they know that this is an issue, but are making no attempts to resolve the issue with IPI, Inc and Cross River Bank (the bank that IPI payments are drawn on), leaving customers holding the bag.