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2021 Return Rejected but already charged by TurboTax

My 2021 return was rejected when I couldn't verify the AGI with the IRS from my 2020 return because the IRS hasn't posted it.  I can see my 2019 transcript, but there is no information for 2020.

 

There was no charge when I filed my Federal return, but there was a charge for my State return that was charged by TurboTax.

 

Intuit *turbotax Cl.intuit.comus  $26.56

 

Can I get that amount refunded since i have to mail in my returns? 

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1 Reply
MichelleLO
Intuit Alumni

2021 Return Rejected but already charged by TurboTax

Please see the below TurboTax help article for a list of potential reasons your return is being rejected due to the AGI and suggested solutions. 

What if I entered the correct AGI and I'm still getting an e-file reject?

 

Please reach out to TurboTax Customer Support regarding refund requests. Use the keywords billing issues so you get to the right person. 

What is the TurboTax phone number?

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