2018 tax return

[apturner]

I filed my 2018 tax return with Turbotax and I am unable to find a copy of the return.  Please assist. 

[DoninGA]

You have to sign onto your 2018 online account using the exact same user ID you used to create the online account.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2018 account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

[apturner]

Thanks, this is helpful and I went through all of the steps.  However, I am still unable to get into the account with my tax returns, which is the same email as the account I am able to access.  The virtual assistant is able to see that there are tax returns under a different account with the same email, but I am not able to get into that account. 

[DoninGA]

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@apturner wrote:

Thanks, this is helpful and I went through all of the steps.  However, I am still unable to get into the account with my tax returns, which is the same email as the account I am able to access.  The virtual assistant is able to see that there are tax returns under a different account with the same email, but I am not able to get into that account. 

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If you still cannot access your account, you can contact TurboTax customer service/support through their contact website during business hours.

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax