@apturner wrote:
Thanks, this is helpful and I went through all of the steps. However, I am still unable to get into the account with my tax returns, which is the same email as the account I am able to access. The virtual assistant is able to see that there are tax returns under a different account with the same email, but I am not able to get into that account.
If you still cannot access your account, you can contact TurboTax customer service/support through their contact website during business hours.
See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
