Prior years documents are not showing. Just says try again.

[reedtaylor89]

When I try to view my prior years tax returns on any device, it says "Something went wrong, Try again".

[DoninGA]

To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Start the 2024 online tax return by entering some personal information then click on Tax Home on the left side of the screen.

On the Tax Home webpage -

Scroll down to the section Your tax returns & documents.  Click on the Year and Click on Download/print return (PDF)

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

For a fee of $30 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf

[reedtaylor89]

I appreciate the reply however that is not working. As I mentioned in my post, when I click on the prior years, it says something went wrong try again.  

[DoninGA]

@reedtaylor89 Try clearing cache and cookies on your web browser.

See this TurboTax support FAQ for clearing cache - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-system-requirements/clear-cache/...

See this TurboTax support FAQ for clearing cookies - https://ttlc.intuit.com/turbotax-support/en-us/help-article/data-systems/delete-cookies/L009gaGqG_US...

If that does not resolve the problem, then try changing your web browser to one of these you are not currently using - Google Chrome, Mozilla Firefox, Microsoft Edge

[reedtaylor89]

I have attempted all of those steps as well as trying different devices, a windows PC(3 browsers), versus Ipad(app and browser) versus iPhone (app and browser). 

[DoninGA]

@reedtaylor89 Then it has to be your internet connection, virus or malware protection specific to the website for downloading a PDF.  Can you turn off virus and/or malware protection?

If that does not correct the problem -

You will have to contact TurboTax support for assistance with this problem.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[kptesl]

I have this exact issue. Turbotax support hasn’t been able to help me after spending an hour and a half on the phone. It really seems to be an account issue since I similarly tried a PC, a Mac, an iPhone, and with various browsers.

Were you ever able to find a resolution? Really appreciate any insight.

[CatinaT1]

To access your tax returns (current or prior year) you will sign into the TurboTax website with the user ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

As an alternative for current year return, when you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a State (You will not really be adding a state). 

This will take you back in to the 2024 online tax return.

Click on Tax Tools on the left side of the online program screen.  Find the Print Center and choose the year you want to print.  If you want your full return including worksheets, choose the option Include government and TurboTax worksheets.

In TurboTax Online, follow these steps to print/view your return and all of the informational worksheets after you have filed:

1. Sign in to TurboTax
2. Scroll down to Your Tax Returns & Documents
3. Select 2024 and then Add a State (You aren't actually adding a State but this gets you back into the Print Center)
4. From the left panel Select Tax Tools, scroll down a little and select Print Center
5. Select Print, save or preview this year's return
6. Select the 2024 Federal and/or State return box
7. Choose to Include TurboTax and government worksheets
8. Select View or Print Forms

Please refer to this help article for guidance on locating your .tax2023 tax file.  If you are using TurboTax Desktop, it will be saved on your computer drive.